Enterprise Account Manager, Telehealth

Job not on LinkedIn

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Receive Emails For Remote Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Eko Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

⚕️ Healthcare Insurance

🤖 Artificial Intelligence

📡 Telecommunications

Healthcare Insurance • Artificial Intelligence • Telecommunications

Eko Health is a company specializing in digital and AI-powered stethoscopes and health solutions. Their products, such as the Eko CORE 500™ and Eko DUO, integrate digital stethoscope technology with artificial intelligence to enhance the detection of cardiovascular diseases, including murmurs, atrial fibrillation, and heart failure. Eko's technology is utilized in telehealth settings, life sciences partnerships, and for health systems globally, providing enhanced clinical insights through acoustic and cardiac examination tools. Their solutions aim to improve the standard of care by providing better diagnostic insights during auscultation, supporting clinicians in making more accurate and confident health assessments.

📋 Description

• Own renewal, retention, and expansion outcomes across a defined portfolio of strategic Telehealth accounts. • Build trusted relationships with executive, clinical, operational, technical, and procurement stakeholders within hospitals, health systems, and enterprise healthcare customers. • Develop a deep understanding of each customer’s goals, workflows, use cases, and definition of success. • Create and manage account plans that support adoption, utilization, customer satisfaction, renewal, and expansion. • Identify, scope, and drive expansion opportunities within existing health system logos, including new sites, service lines, use cases, licenses, devices, integrations, and product adoption. • Lead commercial discussions related to renewals, scope growth, pricing changes, and contract expansion. • Partner with the Director of Sales - Telehealth, Sales Operations, and Commercial leadership to forecast renewals, expansion pipeline, account health, and revenue risk. • Support cross-sell opportunities within existing accounts, including potential collaboration with the SENSORA Enterprise team where appropriate. • Facilitate customer onboarding, training, implementation support, performance measurement, renewal, and expansion in partnership with internal teams. • Deliver customer reports, business reviews, and value summaries that demonstrate Eko’s impact, including utilization, workflow adoption, customer outcomes, and ROI where applicable. • Synthesize customer feedback and partner with Product, QA, Engineering, Implementation, and Commercial teams to continually improve the customer experience and platform. • Maintain accurate account plans, customer activity, pipeline updates, renewal status, and forecasts within CRM systems. • Ensure compliance with company policies and applicable laws and regulations. • Other duties as assigned.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience. • 5+ years of experience in customer success, account management, client services, sales, or commercial roles in healthcare SaaS, digital health, MedTech, medical device, or enterprise healthcare technology. • Experience managing hospital, health system, IDN, or enterprise healthcare customer relationships. • Demonstrated experience supporting renewals, customer retention, expansion, upsell, or account growth. • Comfort owning commercial conversations tied to renewal, revenue growth, scope expansion, and customer value, not just satisfaction. • Experience managing complex, multi-stakeholder customer relationships across clinical, operational, technical, procurement, and executive audiences. • Strong understanding of healthcare workflows, enterprise implementation dynamics, and the challenges of adopting technology within large healthcare organizations. • Ability to use customer data, utilization metrics, and business context to tell a compelling value story. • Strong communication, organization, problem-solving, and relationship management skills. • Comfortable using Salesforce and other account management or customer success platforms. • Willingness to travel up to 25%. • Ability to perform the essential functions of the role with or without reasonable accommodation.

🏖️ Benefits

• The opportunity to work on products that impact the health of millions of people. • Generous paid-time off • Stock incentive plans • Medical/Dental/Vision, Disability + Life Insurance • One Medical membership • Parental Leave • 401k Matching • Learning and Development stipend