Enterprise Account Manager, Telehealth

🕒 3 days ago

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Eko Health

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

💼 Consulting

🏭 Manufacturing

Healthcare • Consulting • Manufacturing

Eko Health is a company specializing in digital and AI-powered stethoscopes and health solutions. Their products, such as the Eko CORE 500™ and Eko DUO, integrate digital stethoscope technology with artificial intelligence to enhance the detection of cardiovascular diseases, including murmurs, atrial fibrillation, and heart failure. Eko's technology is utilized in telehealth settings, life sciences partnerships, and for health systems globally, providing enhanced clinical insights through acoustic and cardiac examination tools. Their solutions aim to improve the standard of care by providing better diagnostic insights during auscultation, supporting clinicians in making more accurate and confident health assessments.

📋 Description

• Drive customer success, retention, renewal, and expansion across a defined portfolio of Eko’s Telehealth customers. • Manage relationships with hospitals, health systems, and enterprise healthcare customers using Eko’s telehealth platform, FDA-cleared sensors, and provider software. • Own renewal, retention, and expansion outcomes across strategic Telehealth accounts. • Build relationships with executive, clinical, operational, technical, and procurement stakeholders. • Develop understanding of customer goals, workflows, use cases, and success criteria. • Create and manage account plans supporting adoption, utilization, satisfaction, renewal, and expansion. • Identify, scope, and drive expansion opportunities, including new sites, service lines, use cases, licenses, devices, integrations, and product adoption. • Lead commercial discussions regarding renewals, scope growth, pricing changes, and contract expansion. • Forecast renewals, expansion pipeline, account health, and revenue risk with Sales and Commercial leadership. • Support cross-sell opportunities within existing accounts. • Facilitate onboarding, training, implementation support, performance measurement, renewal, and expansion. • Deliver customer reports, business reviews, and value summaries demonstrating utilization, workflow adoption, customer outcomes, and ROI. • Synthesize customer feedback and partner with Product, QA, Engineering, Implementation, and Commercial teams to improve the customer experience and platform. • Maintain account plans, customer activity, pipeline updates, renewal status, and forecasts in CRM systems. • Ensure compliance with company policies and applicable laws and regulations.

🎯 Requirements

• Bachelor’s degree or equivalent practical experience. • 5+ years of experience in customer success, account management, client services, sales, or commercial roles in healthcare SaaS, digital health, MedTech, medical device, or enterprise healthcare technology. • Experience managing hospital, health system, IDN, or enterprise healthcare customer relationships. • Demonstrated experience supporting renewals, customer retention, expansion, upsell, or account growth. • Comfort owning commercial conversations tied to renewal, revenue growth, scope expansion, and customer value. • Experience managing complex, multi-stakeholder customer relationships across clinical, operational, technical, procurement, and executive audiences. • Strong understanding of healthcare workflows, enterprise implementation dynamics, and technology adoption within large healthcare organizations. • Ability to use customer data, utilization metrics, and business context to tell a compelling value story. • Strong communication, organization, problem-solving, and relationship management skills. • Comfortable using Salesforce and other account management or customer success platforms. • Willingness to travel up to 25%. • Ability to perform the essential functions of the role with or without reasonable accommodation. • Preferred: Experience with telehealth, virtual care, hospital-at-home, remote patient monitoring, or clinical workflow technology. • Preferred: Experience managing accounts with greater than $100K annual contract value. • Preferred: Experience with technical integrations, partner platforms, health system IT teams, or enterprise security and procurement processes. • Preferred: Background supporting FDA-cleared medical devices, regulated digital health products, or clinical software platforms. • Preferred: Experience expanding product adoption across multi-site health systems or distributed care models. • Prolonged periods of sitting and working at a computer. • Periodic travel to customer sites, internal meetings, and industry events, up to 25%.

🏖️ Benefits

• The opportunity to work on products that impact the health of millions of people. • Generous paid-time off • Stock incentive plans • Medical/Dental/Vision, Disability + Life Insurance • One Medical membership • Parental Leave • 401k Matching • Learning and Development stipend • Additional commission earnings