Director – Product Management

🔥 12 hours ago

🇺🇸 United States – Remote

💵 $163.5k - $297k / year

⏰ Full Time

🔴 Lead

✅ Product Manager

👻 Ghost score 0%

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Eli Lilly and Company

WebsiteLinkedInAll Job Openings

10,000+ employees

💊 Pharmaceuticals

🏥 Healthcare

🧬 Biotechnology

💰 $6.5M Post-IPO Debt - Eli Lilly on 2024-02

Pharmaceuticals • Healthcare • Biotechnology

Eli Lilly and Company is a multinational pharmaceutical company that researches, develops, manufactures, and markets prescription medicines across multiple therapeutic areas including diabetes, oncology, immunology, neuroscience, and pain. Headquartered in Indianapolis, Indiana, Lilly is known for its extensive R&D, clinical development, and global commercialization of biologic and small-molecule drugs. The company focuses on drug discovery, clinical trials, regulatory approvals, and large-scale pharmaceutical manufacturing and distribution.

📋 Description

• Define and implement the EMEA product strategy, roadmap, timeline, and requirements • Align product initiatives with consumer satisfaction goals, business outcomes, CSAT/NPS impact, and consistent delivery across interconnected products • Provide product leadership and ensure insights inform future strategy • Define how LillyDirect adapts to markets with private prescribing, online pharmacy models, and national health services • Foster a collaborative, team-first culture across business, operations, engineering, design, and third-party vendors • Partner with consumer operations leads to translate goals into product vision and actionable strategy • Collaborate with design and engineering to create technically scalable, consumer-focused solutions • Evaluate technology and third-party solutions, including online pharmacy, telehealth, and health-system partners • Champion the consumer voice using CSAT trends and qualitative research to inform priorities • Improve end-to-end consumer journeys across desktop, mobile web, app, chat, email, and phone • Partner with Design and UXR to deliver intuitive, frictionless, accessible experiences • Use data-driven insights to reduce consumer friction and improve first-contact resolution rates • Assess architectural trade-offs with engineering leadership and establish scalable, modular technical standards • Apply working knowledge of health-data privacy, open banking, and national health app ecosystems • Build stakeholder relationships and serve as an internal subject matter expert on consumer product best practices • Represent LillyDirect's consumer product vision in industry forums and contribute to customer-experience thought leadership

🎯 Requirements

• Bachelor's degree • 10+ years of product management experience • Demonstrated experience leading and managing consumer product portfolios at a high-growth e-commerce or direct-to-consumer company • Extensive experience partnering and working with engineering teams • Experience evaluating third-party solutions and engaging with external vendors • Authorized to work in the United States on a full-time basis • 5+ years of product management experience shipping products within EMEA markets • Proven track record of driving measurable impact in an e-commerce setting • Experience launching or operating digital health products in EMEA, ideally within a publicly funded, multi-payer healthcare system • Working knowledge of national-level medicines regulation, health technology assessment, and pharma industry codes of practice • Familiarity with regional health bodies, primary care, and prescribing and referral pathways within a national health service • Experience with nationally regulated online pharmacy and private prescribing models • Deep understanding of user experience principles and human-centered design • Background managing web and mobile app consumer experiences • Exceptional leadership and critical thinking skills with strong business and consumer empathy

🏖️ Benefits

• Company bonus depending in part on company and individual performance • Company-sponsored 401(k) • Pension • Vacation benefits • Medical, dental, vision, and prescription drug benefits • Flexible benefits, including healthcare and dependent day care flexible spending accounts • Life insurance and death benefits • Time off and leave of absence benefits • Well-being benefits, including employee assistance program, fitness benefits, and employee clubs and activities • Remote-eligible work arrangement • Occasional travel to company hubs for team planning and key moments