IT Support Technician

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +32 more states – Remote

🏈 Alabama – Remote 🌵 Arizona – Remote 🏄 California – Remote ⛰️ Colorado – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote 🦞 Maine – Remote 🎰 Nevada – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🌲 Oregon – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⛷️ Utah – Remote ⚔️ Virginia – Remote ☕ Washington – Remote 🧀 Wisconsin – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

📞 Support Engineer

🚫👨‍🎓 No degree required

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Emergent Software

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2003

💼 Consulting

🏥 Healthcare

☁️ SaaS

Consulting • Healthcare • SaaS

Emergent Software is a software development and consulting company based in Minneapolis, Minnesota. The company specializes in custom software development, including websites, web applications, mobile apps, and business process automation. Emergent Software also offers services in database and analytics, Azure cloud consulting, and DevOps. The company acts as a full-stack technology partner for businesses, providing services from design to deployment, with a focus on long-term client partnerships. Additionally, Emergent Software provides staffing services through its sister company, Emergent Staffing, for roles in software development, cloud engineering, and more.

📋 Description

• Manage and resolve Tier 1 help desk tickets, escalating complex issues with documentation and recommendations • Support a fully remote workforce through ticketing systems, messaging platforms, and occasional video support sessions • Provision and deprovision user accounts across Microsoft 365, Google Workspace, JumpCloud, Slack, Zoom, and other business applications • Manage user access, group memberships, MFA, passwords, and SSO permissions • Configure, deploy, track, and recover company devices while maintaining asset records • Assist with phishing reports, access reviews, and endpoint security support • Create and maintain knowledge base articles, runbooks, and user documentation • Identify recurring issues and recommend process, automation, and support improvements • Contribute to initiatives involving identity management, Zoom administration, networking, endpoint management, AI-driven support workflows, and future infrastructure projects

🎯 Requirements

• 1–5 years of experience in IT support, help desk, desktop support, or a related technical role • Experience supporting Windows and macOS environments • Familiarity with Microsoft 365, Google Workspace, JumpCloud, Okta, Entra ID, or similar platforms • Strong troubleshooting and problem-solving skills • Strong customer service skills • Excellent written and verbal communication abilities • Ability to explain technical concepts clearly to non-technical users • Strong attention to detail and ability to follow structured processes • Ability to research issues independently before escalating • Experience using or willingness to adopt AI tools to improve efficiency and problem solving • Ability to thrive in a remote work environment with reliable internet access • Must be eligible to work in the U.S. without sponsorship or visa • Must reside in Alabama, Arizona, Arkansas, California, Colorado, Connecticut, Florida, Georgia, Idaho, Illinois, Indiana, Iowa, Kansas, Kentucky, Maine, Massachusetts, Michigan, Minnesota, Missouri, Nevada, New Hampshire, New Mexico, New Jersey, New York, North Carolina, Ohio, Oregon, Pennsylvania, Rhode Island, South Carolina, South Dakota, Tennessee, Texas, Utah, Virginia, Washington, or Wisconsin • Identity and access management experience is a nice to have • SSO, SAML, OIDC, or SCIM provisioning knowledge is a nice to have • MDM or endpoint management experience is a nice to have • Zoom administration or Zoom Contact Center experience is a nice to have • Networking knowledge and troubleshooting experience is a nice to have • Procurement or vendor management experience is a nice to have • Endpoint security experience with CrowdStrike or Microsoft Defender is a nice to have • Scripting or automation experience using PowerShell, Bash, Python, Google Apps Script, or Power Automate is a nice to have

🏖️ Benefits

• Clear path for career growth • Fully remote work arrangement • Opportunity to continuously learn new technologies • Direct hire position • Criminal background check prior to first date of employment