Admissions Admin Assistant

🔥 1 hour ago

❄️ Minnesota – Remote

❄️ Minnesota – Remote

💵 $37k - $42k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

📋 Administrative Assistant

🚫👨‍🎓 No degree required

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The Emily Program

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 1993

🧘 Wellness

📚 Education

Healthcare • Wellness • Education

The Emily Program is a comprehensive treatment center that specializes in eating disorders. It offers a range of services including inpatient, residential, day treatment, outpatient, and virtual programs designed for individuals of all ages, from children to adults. With a focus on personalized care and evidence-based practices, The Emily Program provides assessments, expert medical care, and therapeutic support to facilitate recovery from various eating disorders such as anorexia, bulimia, and binge eating disorder.

📋 Description

• Manage and monitor the shared admissions email inbox, ensuring timely routing and response to inquiries and referrals. • Forward emails, voicemails, and webform submissions to the appropriate team members for follow-up. • Process miscellaneous inbound communications, including Contact Us webforms and general admissions inquiries. • Enter referrals received via email and fax into Salesforce accurately and promptly. • Manage the Admissions fax line by forwarding documentation to the appropriate Admissions Coordinator (AC). • Create Avatar NX (EHR system) charts and distribute notifications to partnering departments for required follow-up actions (e.g., benefit verification completion, adding to the outpatient waitlist, etc.) • Enter client information in Census Web App for individuals pursuing treatment at The Emily Program. • Create myHealthPointe accounts for admitting clients. • Assigning new leads and internal referrals to appropriate team members based on workflow and coverage needs. • Take live messages on the phone queue as needed and ensure timely communication to staff. • Schedule TH MI appointments in Avatar NX and Secure Video platforms. • Maintain accurate data entry and documentation across multiple systems and platforms. • Support admissions operations through effective coordination, communication, and administrative support. • Shift responsibilities to meet the current demand of the team based on call volumes, which could include making outbound calls to help reach team goals

🎯 Requirements

• High school diploma or equivalent, required. • Bachelors degree (preferably in a human services-focused field i.e social work, psychology, etc.) or equivalent experience preferred. • 2+ years of experience of healthcare experience preferred. • 2+ years of experience with direct client service preferred (employment or volunteer capacity). • Experience in mental health care and eating disorder treatment preferred. • Experience with insurance companies and insurance terminology preferred

🏖️ Benefits

• HSA and PPO insurance with HSA or FSA options (Blue Cross Blue Shield) • Dental insurance (Delta Dental) • Vision insurance (EyeMed) • Short-term and long-term disability insurance • Company-paid life insurance • 401(k) plan available two months after start date • Company 401(k) matching for up to 50% of your contribution, up to 6% of your compensation • Paid time off including seven paid holidays and one floating holiday