Client Success Executive

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

⚕️ Healthcare Insurance

📋 Compliance

☁️ SaaS

Healthcare Insurance • Compliance • SaaS

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Manage assigned client accounts within a defined scope, exercising judgment in prioritizing client needs and deliverables • Manage day-to-day activities for assigned client accounts with increasing autonomy • Communicate respectfully and effectively while independently managing and resolving client escalations • Prioritize timely and effective responses to client and internal requests while continuously incorporating feedback and coaching • Lead the assigned Point-of-Delivery (POD) by facilitating meetings • Partner with senior Client Success Executives to support client satisfaction, retention, and performance outcomes • Analyze revenue cycle and operational data to identify trends, risks, and improvement opportunities • Prepare for and participate in client meetings, performance reviews, and follow-up activities • Collaborate cross-functionally to align internal teams with client goals and expectations • Maintain accurate and up-to-date documentation of client strategies, risks, and action plans • Participate in onboarding and implementation activities for new client engagements • Develop healthcare revenue cycle, compliance, and industry knowledge through training and on-the-job experience

🎯 Requirements

• Associate’s degree in Business Administration, Healthcare Administration, or a related field • 1–3 years of experience in a client-facing, account management, or healthcare-related role • Demonstrated ability to analyze information and effectively communicate insights • Strong verbal and written communication, time management, and organizational skills • Willingness and ability to learn healthcare revenue cycle concepts, analytics, and industry practices • Proficiency in Microsoft Office applications and web-based tools • Proficiency in English is necessary for job-related communication

🏖️ Benefits

• Eligible to participate in a discretionary bonus plan • Comprehensive benefit package, including a retirement plan • Health coverage • Paid time off