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Customer Success Manager

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πŸ”₯ 14 minutes ago

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Formations

51 - 200 employees

Formations is a financial management solution for full-time self-employed who want to enjoy the benefits of W2 employees without becoming one. Formations automates the creation and ongoing management of S-Corp, the most efficient tax structure for small businesses, so self-employed can operate as a corporate entity. Using Formations, self-employed save thousands of dollars on their taxes every year, can enjoy a steady paycheck, get real-time insight and recommendations on financial decisions, connect live with a certified bookkeeper or CPA, and gain access to Fortune 500-level benefits like health insurance and 401K. With Formations, self-employed can maximize the financial potential of their business and improve their financial wellbeing. Start your journey today at formationscorp.com.

πŸ“‹ Description

β€’ Own a portfolio of customers throughout their lifecycle β€’ Identify at-risk customers proactively and work toward resolution β€’ Spot and pursue upsell and cross-sell opportunities β€’ Help customers navigate payroll requirements and compliance

🎯 Requirements

β€’ 2+ years in one or more of the following: tax preparation, payroll administration, bookkeeping, financial operations supporting small businesses β€’ 2+ years in Customer Success, Account Management, or a comparable customer-facing role β€’ Experience working directly with customers in an advisory capacity β€’ Comfortable using technology platforms

πŸ–οΈ Benefits

β€’ Full Medical, dental, vision β€’ Generous parental leave β€’ Life insurance β€’ 401K plan including employer matching β€’ Equity options for employees β€’ Paid volunteer time of up to 16 hours a year

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