Customer Service Professional, Inbound

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $17 / hour

⏰ Full Time

🟡 Mid-level

🟠 Senior

💝 Customer Support

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EMS Management & Consultants, Inc.

WebsiteLinkedInAll Job Openings

501 - 1000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EMS Management & Consultants, Inc. (EMS|MC) is a company that specializes in providing comprehensive operational solutions for over 1,500 emergency medical services (EMS) providers across the United States, including hospital systems, municipalities, and private companies. Founded by professionals within the EMS industry, EMS|MC offers services designed to optimize reimbursement, resources, and regulatory compliance. With more than 25 years of experience, the company leverages technologies like EMsmart, a SaaS-driven billing solution, to enhance revenue performance for EMS agencies. EMS|MC also works closely with the PWW Advisory Group to ensure compliance with the ever-changing regulatory landscape, providing tools and educational resources to EMS providers.

📋 Description

• Answer and conduct phone calls and other customer service tasks in a timely, professional, and courteous manner • Identify callers’ needs and determine appropriate actions, including clarifying charges/payments, collecting, adding, updating, and filing insurance, resolving complaints, and notifying relevant parties • Use job aids, SOPs, Question Queue, and Client Specifications • Notify supervisors or management of complaints that cannot be resolved on the first call • Address callers’ needs while completing and closing calls courteously and professionally • Accurately document each call and outcome in Rescue Net Billing • Identify situations for transferring or escalating calls to senior advisors, supervisors, or management • Detect caller patterns and provide feedback to supervisors to reduce or prevent future calls • Conduct tasks and interactions according to company compliance policies and applicable government regulations • Support and demonstrate the company mission and values • File insurance information provided by patients on the EMSMC website • Mentor new hires • Perform other tasks assigned by the supervisor • Assist with special projects • Maintain required turnaround times • Maintain Customer Service call audit and HIPAA scores of 98%

🎯 Requirements

• High School Diploma • Understanding of Medicare, Medicaid, commercial, and patient reimbursement/billing, and HIPAA • Strong, effective, and professional written and verbal communication skills • Ability to collaborate effectively with multi-departmental and diverse teams • Strong, accurate typing and data entry skills • Ability to learn, understand, and work within specific client requirements • Highly organized with ability to be proactive, manage time, and prioritize work with little supervision • Ability to function well within a cross-functional team setting and independently • Willing and able to adapt to changes in work environment, procedures, priorities, schedule, and job duties • Detail-oriented • Previous medical billing and/or accounts receivable experience • HIPAA certification • Strong MS Office skills with the ability to manipulate data and create formulas in Excel • Applicants must be authorized to work in the United States now and in the future; this role does not offer current or future visa sponsorship • Ability to perform the essential functions of the position

🏖️ Benefits

• Flexible Scheduling • Career development plans • Weekly wellness seminars • Comprehensive benefit package • Remote opportunities • All equipment provided • Discretionary bonus plan • Retirement plan • Health coverage • Paid time off • Other benefits provided in accordance with applicable law