System Engineer, Platform Operations

🔥 1 minute ago

🏄 California – Remote

🏄 California – Remote

💵 $90k - $120k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🏗️ Platform Engineer

👻 Ghost score 0%

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Endsight

WebsiteLinkedInAll Job Openings

51 - 200 employees

💼 Consulting

📦 Logistics

Consulting • Logistics • IT Support Services

Endsight is a company that specializes in providing comprehensive IT support services, including IT help desk support, IT strategy, and IT administration. They offer services such as managed backup, cybersecurity, and IT procurement, with a focus on fostering reliable technology solutions for their clients. Endsight serves a variety of industries, including law firms, wineries, and small businesses, especially in areas like Napa, San Diego, and the Bay Area. The company emphasizes quick, reliable IT support with a high client satisfaction rating, aiming to transform technology into a strategic ally for businesses. Endsight also offers training, applications, analytics, and artificial intelligence solutions to enhance business operations and reduce IT-related issues.

📋 Description

• Serve as the subject matter expert for HaloPSA, guiding the team through complex platform administration and strategic improvements • Lead the HaloPSA implementation from migration through go-live, working closely with leadership to ensure a smooth transition from ConnectWise • Design dashboards, reporting, and operational metrics that improve visibility, compliance, and business value • Develop standard work and documentation that reduces tribal knowledge and enables the entire NOC team to support HaloPSA consistently • Identify and implement automation and process improvements across HaloPSA and integrated platforms to reduce operational friction • Take escalations and solve complex platform-related issues spanning multiple teams • Collaborate with Development, Automation, and all value streams to continuously improve platform workflows and organizational efficiency • Own platform administration, process improvement, automation, and team training for HaloPSA after implementation

🎯 Requirements

• 5+ years of experience in systems engineering, platform administration, or infrastructure operations in an MSP or technical services environment • Hands-on experience administering a PSA or ticketing platform (ConnectWise, HaloPSA, Autotask, or similar), including workflows, automation rules, and reporting • Azure and Microsoft 365 administration experience, including enterprise applications, identity integrations, and partner delegated access • Strong PowerShell or similar scripting experience, used routinely to automate platform operations and reporting • Working knowledge of SQL for reporting and operational analytics • Demonstrated ability to develop operational standards, processes, and documentation • Strong troubleshooting and systems engineering skills with a process-oriented mindset • Hands-on HaloPSA administration and configuration • API and integration experience connecting RMM, documentation, accounting, and email tool • Asset and configuration management experience (CMDB, asset lifecycle) • HaloPSA certification or ITIL certification • Experience leading platform migrations or go-live implementations • Background reducing organizational dependency on tribal knowledge through repeatable processes and training programs

🏖️ Benefits

• Medical: Company pays 100% of the base plan for the employee and family • Dental & Vision • 401(k) with employer matching • Accrued Paid Time Off • 9 Paid Holidays • Career Development support and programs