Senior Software Engineer – Call Routing Product

🕒 May 13

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EnrollHere, Inc.

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

💳 Fintech

☁️ SaaS

Fintech • Insurance • SaaS

EnrollHere, Inc. is an end-to-end, fully integrated platform that empowers businesses, agencies, and carriers with the resources and tools needed to manage and grow their operations effectively. The platform streamlines processes, optimizes costs, and aids in scaling organizations from leads to commissions, specifically tailored for the insurance sector. EnrollHere stands out as the only platform designed to address every facet of your insurance business, providing the ability to simplify, optimize, and grow operations at any organizational level.

📋 Description

• Design and implement high-performance call routing algorithms and services. • Architect scalable, fault-tolerant systems capable of handling large volumes of concurrent calls. • Collaborate with product management to translate business requirements into technical solutions. • Develop and maintain integrations with telephony providers, CRM systems, and third-party APIs. • Implement automated testing strategies for telephony flows and routing logic. • Monitor, troubleshoot, and optimize call quality, latency, and system uptime. • Conduct performance benchmarking and capacity planning. • Mentor junior engineers and contribute to code reviews. • Work closely with DevOps and QA teams to ensure smooth deployments and operations. • Participate in on-call rotations for production support as needed

🎯 Requirements

• - 5+ years of software engineering experience, with at least 2 years in real-time communications or telephony. • - Strong proficiency in programming languages such as Go and Python. • - Expertise in VoIP protocols (SIP, RTP, WebRTC) and telephony platforms (Genesys, Bandwidth, Twilio, Telnyx, Asterisk, etc.). • - Experience with cloud infrastructure (AWS, Azure, or GCP) and microservices architecture. • - Solid understanding of distributed systems, networking, and performance optimization. • - Strong problem-solving and debugging skills.

🏖️ Benefits

• We believe in taking care of our team, which is why we offer a comprehensive benefits package that supports your health, wellness, and future: • - **Medical:** 4 United Healthcare medical plans (including an HSA option) • - **Dental:** 3 dental plans (Aetna and MetLife) • - **Vision:** 2 Aetna vision plans • - **Wellness & Mental Health:** 5 additional Medical Plus benefits, including telehealth support and an annual Talkspace subscription • - **Ancillary Coverage:** 4 ancillary plans and supplemental life insurance • - **Retirement:** 401(k) with a 4% match (after a 90-day exclusionary period) • - **PTO & Flexibility:** Generous PTO and remote work support • - **Growth:** Learning stipends and opportunities for professional development