Senior Director, Enterprise Base Account Management

🔥 20 hours ago

🇺🇸 United States – Remote

💵 $200k - $240k / year

⏰ Full Time

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Ensono

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

💼 Consulting

Consulting • Cloud Services • IT Services

Ensono is a managed service provider and expert technology advisor focused on enabling clients to navigate complex IT environments. Ensono offers services including mainframe-as-a-service, cloud migration, and IT infrastructure management, with a strong emphasis on modernizing legacy systems and optimizing IT operations. The company is recognized for its flexibility and allyship, providing businesses with the ability to adapt and evolve through solutions like Ensono Flex®. It specializes in both mainframe and cloud solutions, holding competency in AWS mainframe modernization and is a global Azure Expert MSP. Ensono acts as an ally, helping companies achieve better business outcomes through IT innovation and strategic technology advisement.

📋 Description

• Lead, develop, and scale a high-performing team of Enterprise Base Account Managers • Set the vision and strategy for the Enterprise Partner Account Management function • Establish operational standards, best practices, governance frameworks, and partner success metrics • Identify and execute service expansion and capability enhancement opportunities with partners • Monitor operational delivery, SLA compliance, partner satisfaction, revenue retention, profitability, and margin performance • Analyze cost centers and resource utilization to improve productivity and profitability • Develop and manage the team budget and forecast costs, staffing, and resource requirements • Implement CRM, ITSM, and reporting dashboard tools to improve account visibility and data-driven decisions • Prepare executive reports and dashboards on financial performance, team metrics, pipeline health, and strategic initiatives • Conduct root-cause analysis and corrective action planning for underperforming accounts • Set team KPIs and monitor progress • Conduct quarterly business reviews with Ensono leadership and partner executives • Recommend service enhancements, capability investments, and partnership realignments • Recruit, onboard, mentor, coach, and develop Enterprise Base Account Managers • Conduct one-on-ones, performance reviews, compensation discussions, and performance management • Oversee the Enterprise Base Account Manager partner portfolio and strategic account plans • Conduct monthly partner account performance reviews • Lead contract renewal strategy and execution, renewal forecasting, and pipeline visibility • Coordinate upsell and expansion opportunities with Ensono's commercial team • Serve as primary escalation point and strategic advisor for complex partner issues, delivery challenges, and contractual disputes

🎯 Requirements

• Bachelor's degree from a four-year college or university or equivalent work experience (10+ years in client-facing account management, team leadership, or operations roles) • 7+ years of experience in account management, client partnerships, or customer success roles, with progression to leadership or senior individual contributor level • 3+ years of direct experience managing, leading, or mentoring account management or client-facing teams • Proven track record of driving revenue retention, profitability improvements, and account expansion in complex, multi-stakeholder environments • Ability to set strategic vision, establish performance metrics, and drive team accountability • Exceptional verbal and written communication skills across technical teams, operations leadership, C-suite executives, and external partners • Strong analytical, problem-solving, and decision-making skills • Proficiency with data analysis and synthesizing insights into actionable business strategies • Proficiency in Microsoft Office Suite (Word, Excel, PowerPoint) • Comfort learning enterprise systems and tools including ITSM, CRM, service delivery platforms, and business intelligence tools • Experience working in a hybrid or remote work environment and leading distributed teams across multiple time zones • Ability to manage concurrent priorities, projects, stakeholder relationships, and budgets • Preferred: managed services, outsourced delivery, or sub-contractor partnership experience • Preferred: operational leadership, director/senior manager account management, or client success leadership background • Preferred: familiarity with ITIL, SDLC, or service delivery management frameworks • Preferred: multi-line-of-business service delivery portfolio management experience • Preferred: Ensono products and managed services/MSP market knowledge • Preferred: P&L responsibility, cost center management, or resource utilization analysis • Preferred: contract negotiation, renewal strategy, or account-level financial forecasting • Preferred: operational or profitability target experience • Preferred: bachelor's degree in computer science, information systems, business administration, or related field • Preferred: HR practices, talent development, or people management framework experience • Bonus: infrastructure, public cloud, managed application, customer advisory board, executive relationship, partner governance, business intelligence, data analytics, forecasting, or high-growth team-scaling experience • Bonus: relevant technology or cloud certifications such as AWS, Azure, GCP, or Kubernetes

🏖️ Benefits

• Unlimited Paid Days Off • Three health plan options • 401k with company match • Eligibility for dental, vision, short and long-term disability, life and AD&D coverage, and flexible spending accounts • Family Forming Benefit including fertility coverage and adoption/surrogacy reimbursement • Paid childbearing and paternal leave • Education Reimbursement, Student Loan Assistance or 529 College Funding • Sabbatical leave • Wellness program • Flexible work schedule • Role-based sales-incentive plan, depending on eligibility • Equity grant under the Associate Equity Appreciation Program, depending on eligibility • Option to work from home or in Ensono offices when not required on a client site