Customer Support Specialist

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Connecticut, +29 more states – Remote

🏈 Alabama – Remote 🦌 Connecticut – Remote 🐊 Florida – Remote 🌺 Hawaii – Remote 🥔 Idaho – Remote 🌽 Illinois – Remote 🌾 Iowa – Remote 🌪️ Kansas – Remote 🐎 Kentucky – Remote ⚜️ Louisiana – Remote 🦞 Maine – Remote 🗻 New Hampshire – Remote 🏖️ New Jersey – Remote 🌶️ New Mexico – Remote 🗽 New York – Remote 🌲 North Carolina – Remote 🏈 Ohio – Remote 🦀 Maryland – Remote 🍂 Massachusetts – Remote 🚗 Michigan – Remote ❄️ Minnesota – Remote 🎸 Mississippi – Remote 🏰 Missouri – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote 🌴 South Carolina – Remote 🗿 South Dakota – Remote 🎸 Tennessee – Remote 🤠 Texas – Remote ⚔️ Virginia – Remote 🧀 Wisconsin – Remote

⏰ Full Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 10%

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Ensora Health

WebsiteLinkedInAll Job Openings

201 - 500 employees

🏥 Healthcare

💼 Consulting

☁️ SaaS

Healthcare • Consulting • SaaS

Ensora Health is a healthcare software company that builds EHR and practice management (PMS) solutions—most notably TheraNest for mental and behavioral health and Fusion for physical/occupational/speech rehab therapy. Their cloud-based platform includes add-ons for revenue cycle management, payments, telehealth, eRx, clearinghouse services, and AI-powered documentation tools (AI Session Assistant) to reduce clinician administrative burden. Ensora serves solo and group therapy practices and rehab clinics, focusing on simplifying scheduling, billing, documentation, and workflows to improve efficiency and patient care.

📋 Description

• Handle routine customer cases from intake through resolution while maintaining service quality and customer satisfaction • Provide timely and professional updates to customers regarding case status and next steps • Maintain accurate case documentation and timely updates within CRM and support systems • Use EHR platform workflows, configurations, and AI-enabled capabilities to troubleshoot user issues and guide customers through standard processes • Utilize AI-assisted support tools, knowledge bases, and automation technologies to improve resolution speed, consistency, and customer outcomes • Identify opportunities where AI-generated insights, recommendations, or workflows can help customers maximize platform utilization • Escalate complex, technical, or unresolved issues to senior support staff or specialized teams • Document solutions, best practices, and recurring issues to strengthen team knowledge resources and AI knowledge repositories • Contribute feedback to improve support workflows, self-service content, automation opportunities, and customer experiences • Ensure adherence to service quality, compliance, privacy, and data security standards when supporting customers and AI-enabled workflows

🎯 Requirements

• High school diploma or equivalent experience • 1+ years of customer service, technical support, or related experience • Familiarity with CRM systems, case management, and support documentation practices • Proven ability to resolve routine issues independently and manage multiple priorities • Strong written and verbal communication skills with a customer-first mindset • Working knowledge of EHR workflows, user configurations, and healthcare software platforms preferred • Comfort using AI-powered tools, automation technologies, and digital support resources • Ability to evaluate AI-generated information, apply critical thinking, and ensure recommendations are accurate and appropriate for customer needs • Interest in emerging technologies and willingness to learn new AI-enabled capabilities and workflows • Experience contributing to knowledge management, process improvement, or self-service content is a plus

🏖️ Benefits

• Confidential handling of information according to EEO guidelines • Diversity, Equity, Inclusion, and Belonging-focused workplace culture • Equal opportunity employment