Customer Service Representative – Digital Solutions

Job not on LinkedIn

🔥 0 minutes ago

🤠 Texas – Remote

🤠 Texas – Remote

💵 $39.4k - $54.1k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Solventum

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Solventum is a healthcare-focused company renowned for its innovative solutions aimed at improving medical and oral care outcomes. The company offers a variety of medical technologies, including advanced wound care, surgical solutions, and sterilization products. Solventum also provides advanced oral care solutions, health information and technology services, and purification and filtration products for biopharmaceutical applications. Furthermore, Solventum places a strong emphasis on sustainability and education, providing resources and training for healthcare professionals globally. Their commitment to innovation and better healthcare has made them a leader in the healthcare industry, dedicated to enhancing patient safety and healthcare efficiencies.

📋 Description

• Provide front-line support to internal and external users of Solventum MedSurg Digital Solutions, including Express Therapy Portal, Express™, and other digital healthcare platforms through phone, email, and web-based channels • Research, troubleshoot, and resolve complex and time-sensitive customer issues involving account access, platform navigation, functionality, utilization, and VAC Therapy order modifications while maintaining established service levels • Educate customers on platform features, enhancements, best practices, and system navigation to support successful adoption and ongoing utilization • Accurately document customer interactions and maintain customer information across multiple systems and databases while protecting confidential and sensitive information • Collaborate with Sales, Clinical Support, IT, Operations, Commercial Excellence, and other cross-functional partners to resolve customer issues and support continuous improvement initiatives • Comply with corporate policies, procedures, and security standards while performing assigned duties • May include up to 10% domestic travel

🎯 Requirements

• High School Diploma/GED or higher AND two (2) years of customer service, call center, technical support, or related customer-facing experience • Experience supporting healthcare technology, digital solutions, medical devices, or healthcare-related products • Strong computer skills with the ability to navigate multiple systems and applications simultaneously • Strong problem-solving and analytical skills with the ability to identify root causes and recommend effective solutions • Excellent verbal and written communication skills with the ability to explain technical concepts in a clear, customer-friendly manner • Demonstrated ability to work independently, manage multiple priorities in a fast-paced environment, and adapt to changing business needs • Experience participating in process improvement, quality initiatives, customer experience programs, or cross-functional operational projects • Demonstrated ability to manage multiple priorities while meeting quality, productivity, and service-level expectations • Demonstrated ability to maintain confidentiality and exercise sound judgment when handling sensitive customer information • Must be legally authorized to work in country of employment without sponsorship for employment visa status

🏖️ Benefits

• Medical, Dental & Vision • Health Savings Accounts • Health Care & Dependent Care Flexible Spending Accounts • Disability Benefits • Life Insurance • Voluntary Benefits • Paid Absences • Retirement Benefits