Client Experience Manager

🔥 17 hours ago

🇺🇸 United States – Remote

💵 $45k - $55k / year

⏰ Full Time

🟢 Junior

🏆 Customer Success

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Envoy Global

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 1998

👥 HR Tech

📋 Compliance

☁️ SaaS

HR Tech • Compliance • SaaS

Envoy Global is a leading provider of immigration solutions, offering a comprehensive range of services to help organizations manage their global workforce. With over 20 years of immigration experience, Envoy Global combines expertise with a powerful, user-friendly platform to efficiently handle immigration processes. Their services include U. S. and global immigration support, ensuring compliance with government regulations and providing tools for enhanced employee experience. Envoy Global's platform assists companies in managing visas and tracking international workforce mobility, making the immigration process seamless and reducing stress for both employers and employees.

📋 Description

• Respond to client (HR contacts) questions and follow up with resolutions, liaising with cross-functional teams within Envoy and affiliate law firm CIP PC • Respond to and troubleshoot tier-2 requests from foreign nationals on non-legal questions related to Envoy navigation, status, or training • Handle escalations and work with management or other teams to resolve issues • Lead client and foreign national training on the Envoy app • Pull and distribute reports and information for clients and the legal team • Maintain team materials, including macros, trainings, and SOPs • Set customer expectations and ensure deadlines are met • Develop, track, and maintain project plans and deliverables • Communicate with clients and internal teams about project milestones and progress • Complete assigned projects

🎯 Requirements

• 1-2 years of customer service experience • Bachelor’s Degree or equivalent work experience preferred • Passion and interest in immigration preferred • Experience or knowledge of ticketing systems (Zendesk) preferred • Excellent customer service skills and empathy to address client needs properly • A client first mindset to find resolution and next issue avoidance • Keen attention to detail and accuracy in responses to clients • Excellent organizational and time-management skills • Strong communication skills that are clear, concise, and empathetic • Ability to pivot and multi-task in a fast paced environment • Ability to work collaboratively across functional teams to find resolutions and process improvement • Strong proficiency with MS Office Suite, specifically Excel