Customer Success Manager

🔥 22 hours ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $55.3k - $81.6k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🏆 Customer Success

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Wiley

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📚 Education

🔬 Science

Education • Science

Wiley is a global publishing and information services company that connects researchers, educators, students, and professionals through scholarly journals, books, digital content, and learning platforms. It operates Wiley Online Library with thousands of journals, reference works, and books, provides textbooks and courseware (including rental and digital access), and offers publishing, research support, and AI-enabled tools and services for academic institutions, R&D teams, societies, and corporations. Wiley advances research discovery and professional learning by combining trusted content with technology platforms, licensing, and development services.

📋 Description

• Maximize digital implementation, usage, retention, and expansion of Wiley’s digital solutions • Develop successful course implementation solutions • Train customers and support course fulfillment/setup • Monitor course usage and trends and drive digital conversions and account expansions • Reconfirm existing business with faculty and increase platform retention • Advise and support existing and new customers in creating and implementing digital solutions • Assist faculty with implementing and integrating Wiley’s digital solutions • Consult with instructors on implementation and curriculum design • Execute individual and departmental training plans • Collaborate with DLE/Account Manager partners on opportunities, existing business, expansion, adoption, and retention strategies • Drive and support pilots, including follow-up, surveys, platform assistance, and conversion to adoption • Follow up proactively with customers and promote product features and functionality • Conduct retraining to make large-adoption customers power users • Provide integration support for LMS/LTI implementations • Maintain account and adoption intelligence in SFDC and update Inclusive Access opportunities • Maintain bookstore communications and relationships to obtain adoption, process, and work order details • Analyze activation and vendor reports, update SFDC opportunities, set courses to IA in CAP, and follow up on non-responders

🎯 Requirements

• Undergraduate degree • 2–4 years of relevant work experience in a similar function • Previous customer service, sales support, and tech product support exposure • Ability to lead effective presentations to internal and external customers, in large groups and one-on-one settings • User experience knowledge with a CRM platform, preferably Salesforce • Strong written and verbal communication skills • Excellent organization and time management skills • Ability to learn and apply technical expertise with new and existing platforms • Strong skill set to train and implement digital solutions • Self-starter able to maximize time and generate high ROI through listening skills and digital solution execution • Ability to navigate complex sales processes with multiple decision makers • Must attach a resume/CV when applying

🏖️ Benefits

• Meeting-free Friday afternoons • Professional development opportunities • Continual learning and internal mobility • Comprehensive benefits package • Reasonable accommodation for applicants and employees with disabilities