Senior Support Engineer

🕒 August 28

🇺🇸 United States – Remote

⏰ Full Time

🟠 Senior

📞 Support Engineer

👻 Ghost score 19%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Eon.io

WebsiteLinkedInAll Job Openings

11 - 50 employees

Founded 2024

☁️ SaaS

Cloud Computing • Backup Solutions • SaaS

Eon. io is a next-generation cloud backup platform that transforms cloud backups into accessible and useful assets, providing automated management of backup policies. It features global search for instant access to backed-up data, granular restoration capabilities allowing users to restore individual items, and a database explorer for running SQL queries on backup data directly without needing to restore full resources. Eon seamlessly adapts to evolving cloud environments, ensuring compliance with business and regulatory requirements while simplifying the complexities of cloud backup management.

📋 Description

• Deliver technical customer support for the Eon product • Own, troubleshoot, and solve customer technical issues using collaboration, troubleshooting best practices, and transparency within and across teams • Identify cases requiring technical or strategic escalation • Create, maintain, and coordinate incident management requests to product or engineering • Design and implement scalable support solutions through automation • Troubleshoot customer issues using logs, networking, and system administration • Facilitate documentation updates • Create custom solutions when needed • Participate in an on-call rotation for after-hours, holiday, and weekend support coverage

🎯 Requirements

• Must be comfortable working 9-6 EST • 5+ years of hands-on, technical experience in customer support, technical support, system administration, or related customer-facing role • 2+ years experience with Cloud technologies (Azure, AWS, GCP) • Experience in reading or debugging code in one or more of the following: Go, Python, JavaScript • Proficiency with command-line tools and Linux operating system environments • Experience with DevOps technologies • Familiar with REST APIs or GraphQL • Knowledge of basic Web technologies (e.g., HTTP, HTML, DNS) • Understanding of networking fundamentals (e.g., TCP/IP, Routing, VPNs, VLANs, Peering, Load Balancing) • Understanding of relational databases • Understanding of Cloud security constructs like IAM roles

🏖️ Benefits

• Equity Participation (RSUs!) • 401K match • Paid Parental Leave • Generous benefits including medical, dental, and vision options available to you • Vibrant office with meals, happy hours, employee events, and volunteer days • Home office setup and culture events for remote employees • Opportunity for professional growth in a fast-paced startup environment • Competitive salary and benefits package