Benefits Administration Client Coordinator

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EPIC Insurance Brokers & Consultants

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🛡️ Insurance

🤝 B2B

💼 Consulting

💰 Seed Round on 2007-01

Insurance • B2B • Consulting

EPIC Insurance Brokers & Consultants is a leading insurance brokerage and consulting firm that specializes in providing comprehensive insurance solutions and risk management services to businesses and individuals. With a focus on innovation and customer service, EPIC leverages its expertise to help clients navigate the complex insurance landscape and ensure they have the right coverage for their needs. The firm operates with a commitment to its core values of integrity, excellence, and teamwork, striving to deliver exceptional value to every client.

📋 Description

• Support benefits administration system implementations on the Employee Navigator platform • Configure client sites, including gathering requirements, importing data, and system configuration • Process annual renewals and other system updates • Manage expectations, timelines, and communications with clients • Coordinate projects among vendors, clients, EPIC account teams, and carriers • Manage problem resolution and research system and process issues • Test and troubleshoot system functionality and configuration accuracy • Assist with ACA processes, data auditing, and reporting requests • Respond to client inquiries, issues, questions, and requests • Train clients and perform system demonstrations

🎯 Requirements

• Bachelor’s degree (a related field is preferred) • 2+ years of experience with HR technology solutions preferred • Required knowledge of benefits administration systems, including eligibility groups, benefits plan and rate structures, and carrier feeds • Employee Navigator experience strongly preferred; comparable platforms such as Ease, bswift, PlanSource, or Benefitfocus are acceptable • Project management skills for implementing new systems and overseeing benefits administration vendors • Strong written and verbal communication skills with technical and non-technical personnel • Strong analytical skills and ability to use data for strategy • Ability to operate and make timely decisions in a fast-paced atmosphere • Ability to quickly sort through complex subject material • Ability to meet the physical demands of the role, including sitting, standing, walking, handling objects, reaching, and communicating effectively

🏖️ Benefits

• Generous paid time off and company holidays • Paid parental leave and family-supportive benefits • 401(k) with company match • Medical, dental, vision, wellness, and EAP programs • Professional development, tuition reimbursement, and mentorship • Employee recognition programs and referral bonuses • Employee Resource Groups and inclusive culture • Potential eligibility for bonuses and a comprehensive benefits package