Consulting Services Portfolio Manager

🕒 September 1

🇺🇸 United States – Remote

💵 $120k - $204k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

🦅 H1B Visa Sponsor

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👻 Ghost score 25%

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Logo of Epicor

Epicor

1001 - 5000 employees

Founded 1972

🚘 Automotive

💼 Consulting

📦 Logistics

💰 Private Equity Round on 2016-01

Automotive • Consulting • Logistics

Epicor is a leading provider of industry-specific enterprise resource planning (ERP) software designed to help manufacturers, distributors, and retailers enhance their operations and improve efficiency. The company's solutions leverage advanced technologies such as artificial intelligence and cloud computing to optimize supply chain management, financial processes, and customer engagement. Epicor is recognized for its commitment to innovation and customer success, serving over 23,000 customers across multiple industries worldwide.

📋 Description

• Act as the voice of the customer, ensuring ERP solutions align with client objectives • Build trusted advisor relationships and provide proactive customer advocacy • Facilitate executive steering committees and support customer decision-making • Ensure clients maximize their investment in the Epicor platform • Identify, evaluate, prioritize, and roadmap ERP initiatives based on ROI and business impact • Maintain visibility of ERP projects across assigned portfolios • Serve as Program Manager for major ERP engagements, delivering against contractual scope, timeline, and budget • Oversee forecasting, invoicing, margin tracking, profitability, budgets, and portfolio expenditure • Monitor billable utilization and balance resource capacity with customer demand • Act as an escalation point for program delivery issues • Ensure efficient resource allocation and accounts receivable alignment with Epicor payment terms • Identify risks and create proactive mitigation strategies • Lead change management, track benefits realization, and deliver customer value • Identify opportunities to cross-sell and up-sell Epicor solutions • Monitor portfolio and program KPIs and provide dashboards, executive reviews, and financial updates • Apply lessons learned to improve delivery methods and outcomes • Liaise with customer executives, vendors, and internal delivery teams • Facilitate resolution of escalations and conflicts • Drive client referenceability and case studies • Work towards C-Level attendance and/or presentation at Insights

🎯 Requirements

• Bachelor’s degree in business administration, Information Systems, Project Management, or related discipline • Relevant master’s degree preferred, e.g. MBA • Professional certifications such as PMP, PgMP, PRINCE2, ITIL, or Agile Portfolio Management • 10+ years’ experience in program/project management, with at least 5 years in ERP delivery • Demonstrated success managing billable programs with strong utilization and profitability performance • Proven ability to lead large-scale ERP portfolios and programs in global environments • Deep knowledge of ERP platforms including SAP, Oracle, Epicor, Microsoft Dynamics, and Infor • Financial acumen including P&L at project and program level, benefits realization, and contract management • Trusted advisor capable of balancing customer needs with delivery profitability and strong customer communication • Skilled in managing billable utilisation, forecasting, and program profitability • Ability to translate customer strategies into actionable ERP portfolio initiatives • Proficient in portfolio/program analysis and decision-making • Skilled in adoption and cultural transformation across ERP programs • Strong executive presentation and negotiation skills • Effective in hybrid delivery models including Agile, Waterfall, and Hybrid

🏖️ Benefits

• Comprehensive health and wellness benefits • Opportunities for mentorship, continuing education, and focused career goal setting • Free LinkedIn Learning licenses • Mentoring Program • Inclusive, global workplace • Policies encouraging time off to rest, recharge, and reconnect • Support for international relocations and permanent residency processes

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