Senior Business Analyst, Professional Services

Job not on LinkedIn

🕒 September 15

🇺🇸 United States – Remote

💵 $90k - $120k / year

⏰ Full Time

🟠 Senior

🧐 Business Analyst

👻 Ghost score 46%

What it means: the chance that no one is really hiring for this job.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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ePlus Technology Solutions

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ePlus Technology Solutions is a dynamic technology company based in Ho Chi Minh City, Vietnam, founded in 2015 by a group of passionate young Vietnamese entrepreneurs. The company specializes in providing international standard technology products and services, focusing on software solutions and online communications. ePlus aims to enhance modern lifestyles and demonstrates a commitment to leading changes in internet usage trends.

📋 Description

• Provide senior-level analytical support across the commercial lifecycle for professional, managed, security, and related technology services • Gather requirements, define metrics, map processes, and translate business needs into reporting solutions • Present performance trends, risks, and recommendations to senior leadership • Evaluate pricing, costs, margins, contract value, licensing, and deal profitability with the deal desk • Analyze end-to-end services performance and identify handoff gaps, risks, and improvement opportunities • Build capacity models aligning skills and labor supply with backlog, demand forecasts, and resource needs • Develop reporting for NRR, GRR, churn, logo retention, customer performance, and FinOps metrics • Align services, financial, and sales data to support integrated analysis and business decisions • Forecast bookings, backlog, revenue, and margin; identify risks impacting revenue realization • Deliver analytics for complex opportunities, including security services and procurement-to-implementation engagements • Develop renewal and consumption models that drive actionable business recommendations • Create executive dashboards and automate reporting using Power BI, Tableau, SQL, Excel, and related tools • Improve data quality, validation, forecasting accuracy, and reporting integrity within Microsoft Dynamics CRM • Collaborate with sales, finance, delivery, procurement, legal, and leadership on commercial and operational initiatives • Build and maintain standardized metrics, models, and analytical frameworks • Connect prospect and opportunity insights to delivery, renewal, and leadership decision-making

🎯 Requirements

• 5+ years of progressively responsible experience in sales operations, financial analysis, business analytics, or a related discipline supporting sales, finance, or commercial decisions • Bachelor’s degree in finance, business, data analytics, or a related field, or equivalent relevant experience • Experience establishing and reporting managed services or subscription metrics, including NRR, GRR, churn, logo retention, customer-level analysis, and FinOps • Ability to analyze complex cost-to-serve, revenue, margin, and scenario models • Advanced Excel skills, including Power Query, VBA, or comparable automation methods • Ability to build repeatable dashboards and exception reports • Advanced proficiency with Excel and working proficiency with SQL and Power BI or Tableau • Strong experience with Salesforce, Microsoft Dynamics CRM, or another enterprise CRM, including data reviews, validation rules, cleansing, and forecast-integrity practices • Ability to translate financial and sales data into concise recommendations and presentations for senior leaders • Ability to influence stakeholders without direct authority

🏖️ Benefits

• 401(k) eligibility • Employee stock purchase program • Vacation, sick time, and personal leave • Medical benefits • Financial benefits • Other benefits dependent on the position offered • Potential commissions • Discretionary bonuses

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