Director of Operational Excellence

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Europcar Mobility Group

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📦 Logistics

🚘 Automotive

💼 Consulting

Logistics • Automotive • Consulting

Europcar Mobility Group is a leading global vehicle rental company operating under multiple brands to serve diverse customer needs. With a premium positioning in the European market and a strong presence in over 130 countries, Europcar aims to enhance customer experience by providing high-quality mobility solutions worldwide.

📋 Description

• Standardize branch workflows and operating procedures across the airport network. • Establish and standardize operational KPIs, including labor productivity, revenue per day, upsell conversion rate, and customer satisfaction. • Improve labor productivity and scheduling efficiency at the branch level. • Drive fleet turnaround and vehicle-readiness discipline to protect revenue days. • Streamline daily operations and recover costs trapped in operational waste. • Deploy Lean and continuous improvement practices at the location level and coach teams to sustain them. • Build repeatable counter sales and upsell habits. • Coach and enable General Managers and Regional Directors so improvements are sustained. • Partner with the Managing Director and senior leadership on transformation priorities. • Report progress against measurable targets.

🎯 Requirements

• Bachelor's degree in Operations Management, Business, or a related field. • Eight or more years of operational leadership experience, including multi-site continuous improvement or operational excellence. • Track record of standardizing operations and improving measurable performance across multiple locations. • Experience building and coaching frontline or counter sales performance programs. • Car rental or fleet-based field operations experience strongly preferred. • Hands-on continuous improvement experience is essential. • Lean or Six Sigma certification is a welcome plus. • Fluency in operational metrics such as productivity, revenue per day, upsell conversion rate, and customer satisfaction. • Strong coaching and change management skills. • Ability to standardize processes across locations. • Comfort operating in a fast-moving turnaround environment with a clear sense of urgency. • Willingness to travel up to 50 percent across multiple markets.

🏖️ Benefits

• Medical • Vision • Dental • 401k • Employee Discounts • Referral bonus • Company-paid Life Insurance • Company-paid AD&D Insurance • Flexible spending account • Parental leave • Employee assistance program