Staff Revenue Operations Manager, Customer Success

🔥 0 minutes ago

🏄 California – Remote

🏄 California – Remote

💵 $144k - $194.6k / year

⏰ Full Time

🔴 Lead

💹 Revenue Operations

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EvenUp

WebsiteLinkedInAll Job Openings

51 - 200 employees

🤖 Artificial Intelligence

☁️ SaaS

Legal • Artificial Intelligence • SaaS

EvenUp is a company that specializes in providing AI-driven solutions for personal injury law firms to enhance the efficiency and effectiveness of case handling and settlements. The company's Claims Intelligence Platform™ supports law firms by generating AI demand letters designed to capture every detail and maximize case value. Their suite of products, including MedChrons, Executive Analytics, Case Preparation, Negotiation Preparation, and Settlement Repository, leverages AI and data analytics to streamline legal processes, improve negotiation outcomes, and increase the likelihood of hitting policy limits. EvenUp is SOC2 and HIPAA certified, ensuring high standards of security and privacy for sensitive legal and medical data. The company aims to level the legal playing field by providing personal injury firms with tools that utilize proprietary data and expert insights to navigate complex cases with precision and speed.

📋 Description

• Partner closely with Customer Success leadership to build and scale operational processes that support onboarding, retention, renewals, and customer growth. • Develop and maintain reporting, dashboards, and performance metrics that provide visibility into key customer success KPIs such as retention, expansion, customer health, and adoption. • Lead cross-functional initiatives that improve the post-sales customer journey, collaborating with teams across Revenue Operations, Sales, Product, Finance, and Data. • Own and optimize the Customer Success technology stack, ensuring strong data integrity and effective workflows across systems such as Salesforce, customer success platforms, and BI tools. • Write and analyze SQL queries to extract, validate, and model data that drives business decisions and operational improvements. • Drive initiatives forward with a founder mentality: take ownership, push projects to completion, proactively solve problems, and make decisions with minimal instruction. • Identify opportunities to improve operational efficiency through automation, process improvements, and new tooling that enables the Customer Success organization to scale.

🎯 Requirements

• 10-12 years of experience in Customer Success Operations, Revenue Operations, or Sales Operations, preferably in a high-growth SaaS environment. • Strong analytical skills, with hands-on experience building dashboards, reporting, and data models that inform business decisions. SQL proficiency is required. • Proven ability to lead cross-functional initiatives and drive operational improvements in a fast-paced environment. • A systems-oriented, problem-solving mindset with strong communication skills and the ability to translate data into actionable insights for business stakeholders. • Demonstrated “get it done” mentality: you can independently push through challenges, take ownership of projects, and ensure deliverables are completed efficiently without needing constant guidance. • Hands-on experience with CRM and operational tools such as Salesforce, BI platforms, and customer success systems (e.g., Gainsight, Vitally, or similar).

🏖️ Benefits

• Choice of medical, dental, and vision insurance plans for you and your family. • Additional insurance coverage options for life, accident, or critical illness. • Flexible paid time off, sick leave, short-term and long-term disability. • 10 US observed holidays, and Canadian statutory holidays by province. • A home office stipend. • 401(k) for US-based employees and RRSP for Canada-based employees. • Paid parental leave. • A local in-person meet-up program. • Hubs in San Francisco and Toronto.