Account Manager

Job not on LinkedIn

🔥 46 minutes ago

🇺🇸 United States – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Retain and renew existing customer accounts • Develop strategic relationships at multiple levels within customer accounts • Understand customers’ businesses and service requirements to align Everbridge products • Ensure customer satisfaction and successful platform deployment • Expand Everbridge products into new business units and use cases • Proactively manage accounts over the phone and in person • Cultivate customer relationships by assessing needs, understanding requirements, and managing expectations • Identify expansion opportunities and collaborate with sales to close additional product or service opportunities • Expand customer utilization through professional services • Review customer usage and service cases to identify and mitigate potential escalations • Act as an escalation point for Technical Support • Schedule regular account reviews • Share best practices and maximize product and service value • Maintain expertise in the assigned vertical, Everbridge products, and customers’ business strategies and operations • Use Salesforce.com CRM consistently • Meet or exceed renewal and growth sales objectives and monthly KPIs

🎯 Requirements

• BS or BA in a relevant field or applicable experience • Minimum of 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience • Verifiable history of meeting and exceeding sales quotas • Demonstrable skills in promoting and maintaining customer satisfaction • Superior work ethic and ability to work independently or as a team • Strong presentation, organizational, and planning skills • Excellent verbal and written communication skills • Solid technical acumen • Motivated and energetic self-starter • Ability to work in a high-paced, results-oriented environment • Experience with ASP / SaaS products or services, telecommunication services, business continuity planning, disaster recovery, emergency management, incident communications, security, or related products is highly desirable

🏖️ Benefits

• Equal Employment Opportunity • Full-time employment commitment