Account Manager

Job not on LinkedIn

🔥 1 minute ago

🇺🇸 United States – Remote

💵 $75k - $105k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💰 Account Manager

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Cultivate and maintain ongoing customer relationships by assessing customer needs, understanding business requirements, and managing overall expectations. • Identify opportunities for expansion and collaborate with the sales team to close opportunities for additional products or services. • Effectively expand customer utilization of the products and services via professional services. • Maintain awareness of the customer environment and promote alternative products or services as solutions. • Proactively review customer usage and service case activity to identify and mitigate potential service escalations. • Act as an escalation point for the Technical Support team to assist in the resolution of customer-related issues. • Proactively schedule regular account reviews with customers. • Share best practices and help maximize the value of products and services to customers. • Become a recognized expert in the assigned vertical-focused customer base. • Maintain subject matter expertise in Everbridge products. • Represent understanding of customers' businesses, strategy, and operations. • Consistently and effectively use CRM (Salesforce.com). • Consistently meet or exceed renewal and growth sales objectives and monthly key performance indicators. • Own retention and renewal of existing accounts, drive customer satisfaction and successful platform deployment, and expand Everbridge Communications software usage.

🎯 Requirements

• BS or BA in a relevant field. • Minimum of 3-5 years of dedicated, successful sales, account management, sales engineer, or relevant experience. • Verifiable history of meeting and exceeding sales quotas. • Demonstrable skills in promoting and maintaining customer satisfaction. • Superior work ethic and the ability to work independently or as a team. • Strong presentation, organizational, and planning skills. • Excellent verbal and written communication skills. • Solid technical acumen. • Must be motivated & energetic self-starter. • Ability to work in a high-paced, results-oriented environment.

🏖️ Benefits

• Healthcare benefits • Dental benefits • Parental planning benefits • Mental health benefits • Disability income benefits • Life and AD&D insurance • 401(k) plan and match • Paid time off • Fitness reimbursements • Variable compensation may be included