Vice President, Global Production Operations – Reliability

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $195.3k - $270k / year

⏰ Full Time

🔴 Lead

👔 Vice President

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Everbridge

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2002

🏥 Healthcare

📦 Logistics

💼 Consulting

Healthcare • Logistics • Consulting

Everbridge is a company specializing in critical event management solutions designed to enable organizations to plan, anticipate, mitigate, respond to, and recover from unexpected events. With a broad suite of products including risk intelligence, mass notification, crisis management, and public warning systems, Everbridge is committed to maximizing organizational resilience through their integrated Everbridge 360™ platform. Serving industries such as financial services, healthcare, technology, telecommunications, energy, and government sectors, Everbridge helps over 6,500 global customers manage critical events more effectively. Their solutions ensure workforce safety, protect assets, and maintain business continuity during disruptions, ensuring swift communication and effective management of crises.

📋 Description

• Define and execute Everbridge's global production operations and reliability strategy • Lead and develop global SRE and DRE teams responsible for platform reliability and operational engineering • Own operational excellence of Everbridge's AWS and Kubernetes-based cloud platform, ensuring scalability, resilience, security, and performance • Establish service reliability practices including SLOs, error budgets, production readiness, capacity planning, observability, and operational automation • Drive incident management, change governance, release management, and post-incident reviews • Lead disaster recovery planning, resilience testing, business continuity initiatives, and operational readiness across global production environments • Partner with Engineering, Product, Security, Customer Support, and Customer Success to embed reliability into the software development lifecycle and improve customer outcomes • Champion automation, cloud-native engineering practices, and continuous improvement • Provide executive leadership and reporting on operational health, reliability metrics, customer-impacting incidents, and strategic initiatives

🎯 Requirements

• 15+ years of experience in production operations, cloud infrastructure, platform engineering, SRE, or related technology leadership roles • Proven experience leading global production operations for large-scale, mission-critical SaaS or cloud platforms • Deep expertise in AWS, Kubernetes, cloud-native architectures, distributed systems, and high-availability environments • Strong understanding of SRE principles, incident management, observability, disaster recovery, change management, CI/CD, and Infrastructure as Code • Demonstrated success building and leading high-performing global engineering and operations teams • Excellent executive communication, stakeholder management, and cross-functional leadership skills • Preferred: experience in mission-critical industries such as public safety, critical communications, healthcare, financial services, security, or enterprise SaaS • Preferred: familiarity with modern SRE practices, progressive delivery, platform engineering, service mesh, and cloud cost optimization • Preferred: knowledge of ISO 27001, SOC 2, NIST, or FedRAMP frameworks

🏖️ Benefits

• Healthcare benefits • Dental benefits • Parental planning benefits • Mental health benefits • Disability income benefits • Life and AD&D insurance • 401(k) plan and match • Paid time off • Fitness reimbursements • Variable compensation may also be included