Account Manager

🔥 0 minutes ago

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Serve as a point of contact for assigned customer accounts and maintain existing contracts • Respond professionally to urgent inbound phone calls from existing DrChrono customers • Handle and resolve customer complaints from customers in your territory • Identify and escalate priority issues, bugs, or product feature recommendations • Educate DrChrono customers about new product offerings • Schedule regular check-ins with customers to optimize their DrChrono accounts • Troubleshoot problems and provide relevant account information to clients • Onboard and train new clients in all aspects of the DrChrono system • Maintain existing business closed by Inside Sales Representatives and help prevent churn

🎯 Requirements

• Salesforce experience (Optional) • EHR / Healthcare experience (Optional) • Experience using Salesforce, Slack, Zoom, GSuite, Docusign (Optional) • Ability to communicate product value and recognize opportunities • Strong organizational skills and exceptional follow-through abilities • Goal-oriented and data-driven • Strong verbal and written communications • Affable personality that blends well with an innovative and vibrant startup environment • 1 year of customer service (Preferred) • 4-year college degree (Preferred) • Must be eligible to work without sponsorship in the United States • May be required to travel to the Corporate Headquarters in Denver, Colorado, or other office locations around North America

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program