Director of Onboarding – Implementation

🔥 19 hours ago

🌐 United States, Canada – Remote

🇺🇸 United States – Remote 🇨🇦 Canada – Remote

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $170k - $190k / year

⏰ Full Time

🔴 Lead

👔 Director

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Define and evangelize a multi-year vision for onboarding and implementation at EverHealth, translating it into a roadmap across EHR and billing product lines. • Own time-to-first-value as the primary metric, redesigning milestones, workflows, and staffing models. • Partner with Sales to treat onboarding as an extension of the buying journey and reinforce the original value proposition. • Shift the operating model from feature training to consultative, workflow-based implementation. • Coordinate onboarding across multiple product and feature adoptions, including payments and RCM. • Build and refine a scalable, primarily virtual delivery model for a high-volume base of small and medium-sized practices. • Lead a team of managers and support development of management and frontline specialist teams. • Build career paths rewarding consultative skill and technical proficiency. • Create repeatable playbooks, journey maps, and AI-powered tooling. • Partner with Product, Support, Customer Success, and Sales to close feedback loops, resolve systemic issues, and ensure seamless handoffs. • Define, track, and report onboarding metrics including time to first value, time to go-live, onboarding CSAT, and 30/60/90-day adoption. • Serve as executive escalation point for at-risk implementations. • Report to the VP of Customer Experience.

🎯 Requirements

• 8+ years leading Onboarding, Implementation, or Professional Services teams in SaaS, including at least 3+ years in a director-level or equivalent leadership role. • Proven experience building or scaling a high-volume, remote-first onboarding model for small and medium-sized customers, not a heavy onsite/enterprise implementation environment. • Track record of shifting a team's approach from transactional training to consultative, outcomes-based customer engagement, driven by AI and foundational digital-led content to optimize the experience. • Deep fluency in time-to-value, adoption, and onboarding health metrics, with the ability to translate data into operational change. • Experience managing onboarding across multiple, distinct products or workflows simultaneously. • Strong executive presence and cross-functional influence, with the ability to partner closely with Sales, Product, and Customer Success leadership. • Demonstrated ability to build scalable processes, playbooks, and tooling from the ground up. • Must be eligible to work without sponsorship in the United States or Canada. • Experience with EHR, practice management, or medical billing/revenue cycle management software. • Background in healthcare technology, digital health, or working with small and medium-sized healthcare practices. • Experience navigating HIPAA-compliant environments or other regulated industries. • Familiarity with onboarding/CS tooling (e.g., Salesforce, Gainsight, Totango, Smartsheet, or similar). • MBA or relevant advanced degree a plus.

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Robust health and wellness benefits, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program • Student Loan Repayment Program • Occasional travel for company or team on-sites