Salesforce Implementation Consultant

🔥 0 minutes ago

⛰️ Colorado – Remote

⛰️ Colorado – Remote

💵 $70k - $85k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🌐🧑‍💼 Salesforce Consultant

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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EverCommerce

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

☁️ SaaS

🤝 B2B

📣 Marketing

💰 Private equity on 2019-08

SaaS • B2B • Marketing

EverCommerce is a provider of industry-tailored software that powers the service economy. It builds SaaS products to digitally transform daily operations for service professionals, including business management, electronic billing and mobile payments, omni-channel marketing, and customer engagement tools. EverCommerce focuses on verticalized solutions—not mass-market software—designed to modernize operations, marketing, and customer interactions for businesses that provide services.

📋 Description

• Work with new and existing customers to implement improveit 360 software solutions and drive operational success • Use business analysis and communication skills to determine detailed customer use-case requirements and recommend solution options • Deliver consulting, onboarding support, training, and other consulting services autonomously • Provide outbound call support and on-site visits and guidance on industry best practices related to improveit 360 software • Jointly plan, manage, and execute improveit 360 software configuration and delivery aligned with customer requirements and objectives • Team with Project and Relationship Managers regarding customer issues, requirements, proposed solutions, and project status • Adhere to defined practices to meet or exceed customer expectations • Review customer use of improveit 360 and recommend business process improvements • Document customer product features, issues, forthcoming enhancements, and services • Maintain in-depth understanding of improveit 360 products, services, internal processes, and industry best practices • Perform diagnostics and troubleshooting for improveit 360 software and collaborate with customers and internal resources to address system issues • Provide supplemental online or onsite training as needed • Collaborate to identify, reduce, or eliminate unnecessary risks for customers, partners, staff, or the organization

🎯 Requirements

• 2+ years customer service or account management experience; implementation experience preferred • Proficiency with Salesforce administration including creation of standard and custom objects and fields, email templates, workflows, etc. • 6+ months in a Salesforce.com administrator (or similar) role • Strong oral and written presentation skills • Demonstrated time management skills • Adaptability to work independently or in a team environment at various times • Proven ability to learn technical concepts and translate them to the appropriate audience • Self-directed, organized, and detail-oriented with an eye toward high quality, on time work • Strong collaboration skills; ability to work with teams of people of varying skill level • Willingness to travel (as safety permits) • Must be eligible to work without sponsorship • Bachelor’s in technology or related field (desired background) • Salesforce admin certification (desired background) • Data analytics & reporting (desired background) • Experience in B2C, SAAS, or SMB market (desired background) • Proven record designing, building, and optimizing features for SaaS products (desired background) • Knowledge of home improvement industry or similar businesses (desired background)

🏖️ Benefits

• Flexibility to work where/how you want within your country of employment – in-office, remote, or hybrid • Continued investment in your professional development • Day 1 access to a robust health and wellness benefits package, including an annual wellness stipend • 401k with up to a 4% match and immediate vesting • Flexible and generous (FTO) time-off • Employee Stock Purchase Program