Program Manager, Pharmacy Operations – Contract to Perm

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Evergreen Nephrology

WebsiteLinkedInAll Job Openings

51 - 200 employees

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 $4.3M Venture Round on 2022-06

Healthcare • Healthcare Insurance • Pharmaceuticals

Evergreen Nephrology is a company focused on transforming kidney care by empowering nephrologists to provide high-quality and personalized care to patients with chronic kidney disease (CKD) and end-stage renal disease (ESRD). By putting nephrologists at the forefront, the company provides them with financial backing, interdisciplinary clinical resources, analytical insights, and technology-enabled tools to improve patient outcomes and experience. Evergreen Nephrology collaborates with strategic partners to address healthcare challenges, including disparate electronic health records (EHRs), transplantation process visibility, and patient readmission risks. The company's co-founders, Adam Boehler and Abe Sutton, have been recognized for their contributions to kidney care models and organ procurement standards, reflecting a deep commitment to improving kidney care quality nationwide.

📋 Description

• Lead the implementation, growth, and ongoing operational success of Evergreen's pharmacy program • Oversee day-to-day pharmacy program operations, including enrollment, outreach, documentation, and pharmacy workflow processes • Lead, develop, and support Pharmacy Care Coordinators through onboarding, training, coaching, performance management, and professional development • Establish and maintain operational workflows, standard operating procedures, training materials, scripts, and job aids • Monitor enrollment, productivity, quality, and operational metrics; identify trends and implement improvement plans • Develop and maintain program dashboards, reports, and performance summaries • Lead implementation activities for new provider practices, markets, and pharmacy program expansions • Partner with provider practices, pharmacy partners, and internal stakeholders to resolve barriers and improve performance • Serve as the primary operational escalation point for complex patient, practice, provider, workflow, or pharmacy concerns • Conduct quality reviews, call audits, workflow assessments, and documentation reviews for standards and compliance • Analyze enrollment performance, workflow effectiveness, and operational outcomes for process improvement • Support staffing planning, workforce allocation, and resource management • Uphold patient privacy and confidentiality standards under HIPAA and organizational policies

🎯 Requirements

• Bachelor's degree in Healthcare Administration, Business Administration, Public Health, Nursing, or a related field • 4+ years of experience in healthcare operations, pharmacy operations, patient engagement, patient enrollment, care management support programs, population health, or a related healthcare environment • 2+ years of leadership experience managing teams, programs, projects, or operational initiatives • Experience leading high-volume patient outreach, enrollment, customer engagement, or operational workflow teams • Experience developing, monitoring, and improving operational performance metrics and key performance indicators • Experience onboarding, coaching, developing, and evaluating team members • Experience working within electronic health record (EHR/EMR) systems and healthcare operational workflows • Strong analytical, organizational, and problem-solving skills • Exceptional communication, relationship-building, and stakeholder management skills • Working knowledge of HIPAA and healthcare privacy requirements • Intermediate skills with MS Office Suite, including Outlook and Teams • Ability to work primarily remotely during 8:30am–5pm central or eastern time • Home internet supporting at least 25 Mbps download and 10 Mbps upload • Dedicated workspace without ongoing interruptions to protect PHI/HIPAA information • Occasional travel to practice sites • Preferred: experience with healthcare enrollment, patient engagement, population health, pharmacy services, implementations, medication adherence, nephrology/CKD/ESRD, dashboards, operational analytics, vendor management, or bilingual English/Spanish

🏖️ Benefits

• Paid time off starting at 4 weeks for full-time employees • 12 paid holidays per year • Medical, dental, vision and life insurance, including an HSA with employer match • Reimbursement for continuing medical education for eligible roles • A 401(k) program where Evergreen matches up to 4% of contributions after six months of tenure • Paid parental leave • A robust training and development program that starts with onboarding and continues throughout your career with Evergreen Nephrology • Evergreen will provide remote employees with telephony applications and equipment to meet the business requirements for their role