Medical Information Client Manager – Team Lead

🔥 12 hours ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $124.6k - $149.6k / year

⏰ Full Time

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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EVERSANA

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

💼 Consulting

🏥 Healthcare

⚕️ Healthcare Insurance

Consulting • Healthcare • Healthcare Insurance

EVERSANA is a comprehensive service provider focused on integrated commercial solutions for the life sciences industry. The company offers a wide range of services including advisory and management consulting, regulatory consulting, patient services, market access strategies, pricing and revenue management, medical affairs, and digital transformation. EVERSANA is known for its expertise in drug commercialization, enabling companies to effectively launch and manage pharmaceutical products. With a platform powered by data and analytics, EVERSANA addresses challenges related to drug pricing, market access, patient adherence, and product delivery, helping companies optimize their commercial strategies and enhance patient outcomes. The company emphasizes innovation and has been recognized for its use of AI and data analytics within the life sciences sector.

📋 Description

• Provide oversight of assigned Medical Information clients, including implementation, ongoing management, regular touchpoints, and meetings • Understand client needs and ensure deliverables meet KPIs and service levels • Liaise with client stakeholders regarding EVERSANA Medical Information Contact Center services • Escalate project issues when client performance requirements are not met • Address client concerns about products, services, or employee interactions • Serve as a resource for staff regarding clients, procedures, and products • Participate in client audits and collaborate with EVERSANA Quality • Manage client invoicing • Mentor junior staff and provide initial and ongoing training • Monitor staff performance and proficiency across client products and procedures • Maintain and update client resources and reference files • Monitor medical information inquiry processes and ensure compliance with client requirements • Triage and respond to medical information inquiries from healthcare professionals, consumers, and payers • Identify, research, and critically evaluate medical literature to create responses • Write adverse event and product complaint narratives and custom medical inquiry responses • Handle inquiries through phone, email, CRM, chat, and other platforms • Identify adverse events and product complaints and perform compliant intake • Coordinate product quality complaint processes with Quality Assurance, Regulatory Affairs, and complainants • Maintain product, therapeutic area, and client-specific knowledge • Develop Medical Information content including FAQs, Scientific Response Documents, and Custom Response Documents • Staff scientific medical affairs booths • Perform assigned on-call responsibilities • Support market and competitive product research, operational improvements, field team training, and field liaison activities • Maintain and improve contact center metrics and customer service • Perform other assigned duties

🎯 Requirements

• Pharm.D. Degree required • One to two years of Medical Information and/or pharmaceutical industry experience • Able to work full time and be flexible with work scheduling as required by clients and management • Able to travel up to 10% • Technology proficiency in telephony, Medical Information database, Microsoft Office, and video conference platforms • Therapeutic expertise • Ability to critically evaluate medical literature • Knowledge of Medical Information contact center systems and processes • Knowledge or experience in Drug Information or a specialty area, particularly Oncology, Hematology, Immunology, rare disease, Neurology, Cardiology, or another specialty • Advanced healthcare degree preferred, preferably PharmD or higher • Experience in a Contact Center and pharmaceutical industry environment preferred • Skills in project management and time management preferred • Positive attitude and energy • Communication skills • Professional integrity, credibility, and ethical behavior • Must successfully perform the listed job expectations

🏖️ Benefits

• Competitive salaries and benefits • Reasonable accommodations for individuals with disabilities • Flexible work scheduling as required by clients and management • Remote work eligibility in select U.S. locations