Onboarding Manager

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🏄 California, New York, +4 more states – Remote

🏄 California – Remote 🗽 New York – Remote 🦀 Maryland – Remote 🔔 Pennsylvania – Remote ⚓ Rhode Island – Remote ☕ Washington – Remote

💵 $100k - $130k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

🚀 Onboarding Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Evolve

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏪 Marketplace

Travel • Hospitality • Marketplace

Evolve is a vacation rental company that provides a seamless booking experience for travelers seeking private, professionally-cleaned rental homes. With a focus on hospitality, they offer 24/7 guest support and guarantee the best rates on vacation rentals. Evolve also ensures customer satisfaction with a 'Rest Easy' promise, addressing any issues that may arise. The company offers a wide variety of rental properties, including homes with specific features like pools, pet-friendliness, and proximity to popular destinations such as ski slopes and beaches. Evolve also supports the community through its Building Hospitality program and provides services for homeowners to start, manage, and grow their rental businesses.

📋 Description

• Lead a team of Onboarding Consultants who work closely with vacation rental owners and Property Managers to ensure properties are guest-ready, owners have a full understanding of our services prior to activation, and properties are set up for five-star rating success. • Hire, develop, and retain high-performing talent through call reviews, skill sessions, pipeline-metric reviews, and career development 1:1s — coaching on consultative sales techniques, objection handling, pipeline progression, and CRM best practices. • Monitor and manage team pipeline health, ensuring consultants are maintaining CRM hygiene, advancing accounts efficiently, and consistently hit activation and conversion targets. • Lead your team to meet or exceed monthly goals by analyzing pipeline forecasts, conversion trends, and individual performance data to inform coaching decisions and drive results. • Collaborate with Sales, Support, Account Management and other cross-functional leaders to refine the onboarding playbook, develop best practices, and identify process improvements that strengthen the owner experience and pipeline efficiency. • Build and sustain a high-performing, customer-obsessed team culture through regular team touchpoints, recognition, contests, and being a consistent, energizing presence for your team. • Identify and champion new ideas and process improvements that strengthen pipeline management, elevate the customer experience, and drive team performance.

🎯 Requirements

• 5+ years of experience in hospitality, consultative sales, or a customer-facing role within a high-performing, customer-obsessed culture. • 2+ years of people management experience required, with experience leading a sales, onboarding, or pipeline-driven team strongly preferred. • Demonstrated ability to coach and develop team members on consultative sales techniques, objection handling, pipeline management, and CRM best practices. • Ability to analyze and leverage data, including pipeline forecasts, conversion trends, and individual performance metrics, to drive team performance and inform coaching decisions. • Ability to think strategically and work efficiently without sacrificing thoroughness. • Excellent written and verbal communication skills — articulate and direct in both group and one-on-one settings, including when delivering performance feedback tied to sales and pipeline metrics. • Eagerness to learn and embrace change in a fluid, high-growth environment, with a commitment to staying current on sales methodology, pipeline best practices, and evolving process or playbook shifts. • A source of positive energy who leads with a hospitality mindset, embodies Evolve's core values, and puts the customer at the center of every decision while supporting and guiding a high-performing team.

🏖️ Benefits

• Financial Wellness: Industry-competitive pay, equity in the company, and a 401(k) with a 4% immediate vesting match. • Family Support: 16-18 weeks of paid parental leave for birthing parents and 10 weeks for non-birthing parents, plus infertility coverage. • Health & Wellness: Comprehensive medical, dental, and vision plans, with 100% employer-paid dental and vision for individual coverage, a low-cost medical option, 10 free mental health visits, and pet insurance. • Time to Recharge: Generous PTO, RTO (for full-time exempt employees), sick leave, holidays, and a personal holiday to celebrate what matters most to you. • Travel Perks: Annual Evolve travel credit after one year and discounts on stays at all Evolve properties. • Growth Opportunities: World-class onboarding programs, learning, and development resources to help you grow your impact. • Connection: Employee Resource Groups celebrating our diverse communities at Evolve.