Community Pharmacy Team Lead

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🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

⏰ Full Time

🟠 Senior

👫 Community Manager

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ExactCare

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2009

🏥 Healthcare

⚕️ Healthcare Insurance

💊 Pharmaceuticals

💰 Private Equity Round on 2016-03

Healthcare • Healthcare Insurance • Pharmaceuticals

ExactCare is a leading pharmacy care management provider that specializes in medication management for individuals with complex, chronic medical needs. With operations in all 50 states and Washington, D. C. , ExactCare supports more than 100,000 people nationwide, helping them manage their medications in assisted living, long-term care facilities, and at home. Partnering with healthcare organizations, ExactCare aims to improve clinical outcomes by ensuring better medication adherence, reducing readmissions, and lowering overall healthcare costs.

📋 Description

• Provide day-to-day guidance and support to assigned pharmacists and technicians • Assist the Community Pharmacy Team Manager with workflow, staffing alignment, work queues, service levels, and task completion • Serve as a first point of escalation for workflow, patient care, documentation, dispensing support, and client-specific issues • Prioritize urgent, same-day, next-business-day, cycle-fill, and other operational requests • Support resolution of medication access, prescription processing, documentation, and patient-care barriers • Monitor team productivity, quality, timeliness, and compliance • Assist with onboarding, training, coaching, and staff development • Oversee same-day technician pre-check and pharmacist verification queues • Support ATM dispensing, Community Pharmacy Network transfers, medication procurement, billing, insurance, and processing activities • Maintain patient medication profiles and care documentation • Review medication questions, escalations, medication requests, changes, and clinical information • Assist pharmacists with medication-related problem identification and recommendations • Support medication profile review, cycle-fill review, medication review preparation, counseling, education, and clinical clarification • Participate in prospective drug utilization review and assigned on-call or after-hours support • Monitor compliance, quality standards, documentation, dispensing support, and pharmacy practice expectations • Investigate and resolve quality assurance, HIPAA, fraud, waste, abuse, and medication access concerns • Provide reports, feedback, and analysis to the Community Pharmacy Team Manager • Collaborate with operations, clinical leadership, account management, IT, software development, fulfillment, and other partners • Participate in process improvement, staff education, workflow redesign, and new procedure or technology implementation • Communicate with pharmacists, technicians, clients, prescribers, patients, caregivers, community pharmacies, and internal departments • Escalate urgent or high-risk matters and promote collaboration between pharmacists and technicians • Perform other duties as assigned

🎯 Requirements

• PharmD required • BCGP required • Current, active license in the state of New Jersey required • Must be registered or eligible to become registered with the appropriate State Board of Pharmacy within 90 days of hire • 1+ years of pharmacy operations, clinical pharmacy, geriatric pharmacy, PACE, long-term care, community pharmacy, or related healthcare experience • Prior experience providing day-to-day team guidance, workflow coordination, training, mentoring, or informal leadership • Experience in a call center, centralized pharmacy, clinical operations, medication management, or high-volume pharmacy environment • Experience with quality assurance, documentation review, performance improvement, and staff coaching • Experience supporting geriatric patients, medically complex populations, or interdisciplinary care teams • Experience with internal pharmacy systems, EHR platforms, pharmacy dispensing systems, clinical decision support tools, and Microsoft Office Suite • Proficiency with MS Office Suite • Strong technical and computer skills for proprietary and pharmacy software • Problem-solving, conflict resolution, and project management skills • Strong data entry capability • Strong analytical skills, clinical judgment, and decision-making • Knowledge of state and federal laws and regulations, including HIPAA and Fraud, Waste, and Abuse • Ability to work with urgency, under pressure, multitask, and meet deadlines without sacrificing quality • High level of integrity • Quality-oriented, innovative, and steadfast • Availability for 2:00–10:30 PM ET Monday–Friday • Average of 40 hours per week, with availability outside normal business hours on an ad-hoc basis • Rotating weekly on-call oversight schedule required • Applicants must be eligible to work in the United States

🏖️ Benefits

• Medical, dental, and vision coverage • Flexible spending account • Company-paid life insurance • Short-term disability • Voluntary benefits • 401(k) • Paid Time Off • Paid holidays • Remote position • Equal employment opportunity • Drug-free work environment