Senior Key Account Manager

🔥 0 minutes ago

🚗 Michigan, Pennsylvania – Remote

🚗 Michigan – Remote 🔔 Pennsylvania – Remote

⏰ Full Time

🟠 Senior

💰 Account Manager

👻 Ghost score 12%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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EXALTA Group

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

🏥 Healthcare

💼 Consulting

🎖️ Defense

Healthcare • Consulting • Defense

EXALTA Group is an integrated MedTech OEM that co-develops, engineers, and manufactures orthopedic and adjacent medical devices from concept through regulatory clearance to market launch. The company offers turnkey device development, regulatory support (510(k) and EU MDR), precision machining, forging, finishing, and post-market surveillance across spine, trauma, extremities, reconstruction, and enabling technologies like surgical robotics and navigation. EXALTA emphasizes speed-to-market, global manufacturing scale with nearshoring options, validated QMS infrastructure, and supply-chain resilience for OEM partners.

📋 Description

• Own the end-to-end commercial relationship for Exalta's most strategically significant OEM accounts across multiple product lines, programs, and sites • Lead the customer S&OP cadence for assigned strategic accounts • Develop account-level strategic plans aligning customer growth expectations with Exalta's capacity and operational constraints • Represent Commercial Operations in executive-level customer business reviews, contract discussions, and new program launch conversations • Serve as senior demand data owner for assigned strategic accounts within the SIOP process • Validate and reconcile forecast inputs ahead of the monthly demand review gate • Own forecast accuracy performance, identify variance drivers, and present trends into SIOP executive alignment • Partner with the Director of Commercial Operations and Global SIOP to reflect customer demand accurately in the SIOP demand plan and surface capacity risk • Support new product introduction onboarding for strategic account programs • Serve as senior escalation point for customer-impacting issues • Own root-cause resolution for significant service disruptions and protect delivery commitments • Drive proactive executive-level customer communication on constraint impacts, delays, or substitutions • Mentor and coach Key Account Managers on account strategy, escalation handling, and demand data ownership • Provide structured input on Key Account Manager performance, account coverage, and development needs • Support onboarding and knowledge transfer for new team members • Own KPI reporting for the Key Account Management team, including on-time delivery, backorder, and fill rate performance • Lead continuous improvement initiatives in customer operations, demand management, and order fulfillment workflows • Contribute to Epicor and Power BI reporting enhancements • Ensure customer-facing operations comply with FDA, ISO 13485, ISO 9001, and company quality standards

🎯 Requirements

• Bachelor's degree in Business Administration, Supply Chain, or a related field required • Minimum of five years of direct, customer-facing experience within the OEM industry required • Demonstrated experience owning or supporting a formal Sales and Operations Planning or Sales, Inventory and Operations Planning cadence with strategic accounts • Demonstrated ability to manage a portfolio of large, complex OEM accounts simultaneously • Executive-level written and verbal communication skills • Advanced analytical ability to translate order, forecast, and fulfillment data into account-level strategy and risk mitigation • Proven skill mentoring and developing less experienced team members • Collaborative working style with demonstrated ability to drive cross-functional follow-through at senior levels • Deep familiarity with demand planning, Sales and Operations Planning processes, and customer order management • Proficiency in enterprise resource planning systems (Epicor preferred), Microsoft Excel (advanced), and Power BI or equivalent reporting tools • Ability to maintain composure and professionalism in high-visibility, executive-level customer escalation scenarios • Medical device OEM or contract manufacturing experience strongly preferred • Prior experience mentoring, coaching, or informally leading account management team members preferred • Experience navigating FDA-regulated or ISO 13485 quality environments strongly preferred • Epicor enterprise resource planning experience preferred; exposure to order management or demand planning modules is an advantage

🏖️ Benefits

• Travel to customer sites and offices may be required (approximately 20%, generally on a quarterly cadence)