Client Coordinator – Lead

🔥 1 minute ago

🍑 Georgia – Remote

🍑 Georgia – Remote

💵 $18 / hour

⏰ Full Time

🟠 Senior

👻 Ghost score 0%

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ExamWorks

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

Founded 2008

🏥 Healthcare

💼 Consulting

⚖️ Legal

Healthcare • Consulting • Legal

ExamWorks is a leading provider of independent medical examinations and peer reviews, specializing in services such as bill reviews, Medicare compliance, and document management. With a robust portfolio that includes agile development and enterprise platform solutions, ExamWorks ensures efficient workflow enhancements and compliance auditing across healthcare sectors. The company supports a network of physicians and offers customized services for the management of medical records and claims, prioritizing reliability for clients in various communities.

📋 Description

• Provide overall support to the department and ensure client inquiries and product lines are completed on time and to a high quality standard • Advise the team by answering departmental questions and assisting with continuous training • Maintain daily contact with QA regarding workflow and pending report status • Respond promptly to client and representative inquiries about questions, report status, concerns, and information requests • Assist in resolving physician and customer complaints or quality assurance issues • Escalate client issues to upper management as needed • Enter and retrieve client or examinee information using appropriate systems and databases • File and archive open and closed cases • Monitor and verify current client information and document client-specific guidelines in the database • Help maintain client relationships and meet client-specific requirements • Provide backup to department team members • Perform clerical duties including typing, filing, emailing, and proofreading • Ensure compliance with federal ERISA and state mandates • Provide management with insight on consultant quality, availability, and compliance • Participate in policy and procedure development and implementation • Participate in educational and training activities • Perform other duties as assigned

🎯 Requirements

• High school diploma or equivalent required • Minimum of one to three years clerical experience; or equivalent combination of education and experience preferred • Experience supervising in a medical office or insurance industry preferred • Complete knowledge of general computer, fax, copier, scanner, and telephone • Knowledge of Microsoft Word, Outlook, PowerPoint, Excel, and the Internet • Ability to perform arithmetic calculations involving whole numbers and decimals, rates, and percentages • Full understanding of HIPAA regulations and compliance • Ability to follow instructions and respond accurately to management directions • Exceptional communication skills • Ability to work independently, prioritize work, and use time efficiently • Ability to maintain confidentiality • Ability to work well under pressure or stressful conditions • Ability to manage change, delays, or unexpected events appropriately • Reliability and adherence to company attendance policy • Professional and clean appearance consistent with company standards

🏖️ Benefits

• 100% remote work environment • Consistent Monday-Friday schedule (8:30am-5:00pm EST) • Opportunity to take on a leadership role and influence team success • Collaborative and supportive culture focused on professional growth • Competitive benefits: medical, vision, dental • Paid time off • 401k

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