Senior Assistant Vice President – Patient Access Growth

Job not on LinkedIn

🔥 0 minutes ago

🏖️ New Jersey – Remote

🏖️ New Jersey – Remote

💵 $139k - $195k / year

⏰ Full Time

🟠 Senior

👨‍💼 Executive Assistant

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EXL

WebsiteLinkedInAll Job Openings

10,000+ employees

🏥 Healthcare

🛡️ Insurance

📦 Logistics

💰 $2M Venture Round on 2015-01

Healthcare • Insurance • Logistics

EXL is a business consulting and services firm that focuses on leveraging data to enhance business operations and decision-making. With a strong emphasis on collaboration and adaptability, EXL partners with organizations to address their unique needs and culture while integrating data science and technology solutions. The company's areas of expertise include operations management, decision analytics, digital transformation, and various industries such as healthcare, finance, and insurance. EXL's mission is to help clients drive business evolution and maintain competitive advantage through tailored solutions and effective use of data.

📋 Description

• Partner with sales and account leaders to build pipeline, qualify opportunities, and drive revenue across patient access and related front-end revenue-cycle services • Lead or support discovery workshops, client meetings, and executive discussions • Provide subject matter expertise across scheduling, registration, referrals, eligibility, financial clearance, prior authorization, collections, and patient communications • Translate client requirements, operating data, and performance challenges into integrated solutions covering workflows, staffing, governance, SLAs, implementation, technology, analytics, automation, and outcomes • Develop and review proposals, presentations, RFP responses, statements of work, business cases, and solution narratives • Support pricing assumptions, effort estimates, client presentations, opportunity progression, and conversion • Build and mature EXL's patient access proposition, operating model, playbooks, diagnostics, architectures, reusable content, demos, case studies, and outcome measures • Shape patient access solutions using CCaaS, conversational AI, agent assist, interaction analytics, workflow automation, digital front-door capabilities, and EHR-integrated workflows • Coordinate across sales, operations, transition, technology, digital, analytics, finance, legal, and delivery teams • Contribute to thought leadership, conferences, partner discussions, analyst briefings, and account strategies • Support handoff from sales to implementation and remain engaged during early mobilization

🎯 Requirements

• Bachelor's degree in business, healthcare administration, public health, operations, technology, or a related discipline • 15+ years of healthcare industry experience • 8+ years of relevant experience across healthcare provider operations, consulting, solutioning, sales, or transformation, including significant responsibility for patient access • Prior experience running patient access functions within a health system organization preferred • Strong knowledge of CX technology platforms such as Genesys, NICE, Google, and Amelia • Hands-on experience with scheduling, registration, eligibility, referrals, financial clearance, prior-authorization intake, or patient contact-center operations • Experience participating in client pursuits and shaping solutions, proposals, presentations, or RFP responses • Experience supporting revenue growth, new-logo acquisition, account expansion, or conversion of advisory and operational opportunities • Experience working with health systems, IDNs, academic medical centers, ambulatory networks, or large specialty provider organizations • Familiarity with leading EHR and patient access ecosystems • Experience with Epic scheduling or comparable EHR workflows valued • Willingness to travel to client and EXL locations as required • Strong understanding of provider patient access operations and related operational, financial, and patient-experience outcomes • Ability to design integrated people, process, technology, analytics, and governance solutions • Strong executive communication skills • Working knowledge of managed-services economics, pricing inputs, transition assumptions, service levels, dependencies, and risks • Practical understanding of EHR scheduling, Epic, Oracle, CCaaS platforms, CRM tools, digital front-door solutions, conversational AI, automation, and reporting • Ability to structure solutions around access, conversion, productivity, patient experience, revenue capture, quality, and cost-to-serve outcomes • Ability to manage multiple pursuits and produce client-ready output under deadlines • Active knowledge of provider priorities, patient access trends, relevant platforms, competitors, and emerging AI-enabled operating models

🏖️ Benefits

• Competitive total rewards package • Variable incentive opportunity aligned to applicable revenue and performance goals • Professional and personal development opportunities • Access to learning programs, workshops, and domain, technology, and leadership development • Flexible hybrid working model • Work-from-home arrangement