Bilingual Virtual Assistant – English

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Workana

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2012

👥 HR Tech

🏪 Marketplace

🎯 Recruiter

💰 Series C on 2024-02

HR Tech • Marketplace • Recruitment

Workana is a leading platform in Latin America that connects businesses with remote talent across various disciplines. With over a decade in the market, Workana specializes in providing businesses with pre-selected and certified developers and freelancers for specific time periods or project-based tasks. The platform supports hiring in diverse fields such as IT & Programming, Design & Multimedia, Writing & Translation, and more, offering payment flexibility in local currencies or USD. Workana ensures satisfaction with protected payments and a satisfaction guarantee, aiming to grow businesses quickly and sustainably by leveraging the best remote talent available.

📋 Description

• Answer phone calls in English professionally and courteously • Provide support and resolve customer inquiries • Manage and organize the email inbox • Make follow-up calls to current customers • Contact potential customers and perform sales prospecting • Identify new sales opportunities and follow up on leads • Keep company information, documentation and records organized • Manage calendars, meetings and outstanding tasks • Provide support on various projects and administrative needs • Provide basic assistance with sales and marketing activities • Learn new processes and progressively take on additional responsibilities according to business needs

🎯 Requirements

• Advanced/bilingual English, both spoken and written • Excellent communication skills and ability to interact professionally with customers • Availability to work according to U.S. time zones • Strong organization and ability to handle multiple tasks • Responsible, proactive and results-oriented profile • Ability to work independently and take initiative • Quick learner with new tools and processes • Good attention to detail and task follow-up • Own computer • Stable internet connection • Quiet, professional workspace • Silent environment suitable for taking customer calls • Previous experience in customer service, administration, sales, or commercial support is a plus • Experience making sales or customer service calls in English is a plus