Implementation Engineer

Job not on LinkedIn

🔥 6 minutes ago

🇺🇸 United States – Remote

💵 $93.9k - $136.2k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

🛠️ Implementation Specialist

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

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Expel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.

📋 Description

• Own the first 30–60 days of the customer journey from sales handoff through implementation, enablement, and initial value • Manage 15–20+ customer implementations simultaneously • Lead technical onboarding, including security integrations, configurations, Workbench training, custom setup, and incident simulations • Partner with the SOC to validate configurations and readiness to detect and respond to threats • Establish timelines, communicate expectations, manage milestones, and maintain customer relationships • Identify technical blockers, readiness gaps, and slipping timelines; escalate when necessary • Partner with Customer Success on technical handoffs and documentation • Identify recurring onboarding challenges and recommend process improvements • Maintain implementation documentation and provide technical guidance to associate-level teammates

🎯 Requirements

• 2+ years of experience implementing SaaS solutions, security services, or IT services within enterprise environments • Experience in a customer-facing technical role, such as Implementation Engineering, Solutions Engineering, Technical Support, or Professional Services • Working knowledge of EDR, SIEM, NDR, and CASB • Understanding of networking fundamentals, including the OSI model, DNS, firewalls, and proxies • Familiarity with AWS, Azure, or GCP and native security services • Understanding of enterprise security best practices and SOC 2, ISO 27001, and HIPAA • Technical troubleshooting skills for tracing data flows and identifying integration issues • Experience managing multiple customer implementations or technical projects simultaneously • Bachelor's degree or equivalent practical experience • Authorization to work in the United States; Expel does not sponsor immigration visas

🏖️ Benefits

• Bonus eligibility • Equity • Unlimited PTO • Work location flexibility • Up to 24 weeks of parental leave • Excellent health benefits • Remote work environment • Professional development across cybersecurity, cloud environments, and Expel's Workbench platform • Opportunities to work with varied enterprise security environments and technologies • Collaboration with experienced security practitioners • Voice in improving onboarding processes and delivery