Security Solutions Engineer

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $102k - $147.9k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 0%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

Apply Now

Find Similar Remote Jobs

Set Up Email Alert For New Jobs

📊 Check your resume score for this job

Improve your chances of getting an interview by checking your resume score before you apply.

Upload Resume

Expel

WebsiteLinkedInAll Job Openings

201 - 500 employees

Founded 2016

🔒 Cybersecurity

☁️ SaaS

Cybersecurity • SaaS • Technology

Expel is a leading cybersecurity company specializing in Managed Detection and Response (MDR) services. They offer a range of solutions, including phishing investigation, threat hunting, and vulnerability prioritization, tailored for organizations of all sizes with 24x7 protection. Expel's Security Operations Platform, Expel Workbench™, integrates with existing tech to enhance security operations. Their expert team and advanced technology help reduce alert noise, respond swiftly to incidents, and improve overall security posture, enabling organizations to focus on core business activities without worrying about cybersecurity threats.

📋 Description

• Serve as a trusted technical resource and escalation point for Expel's Customer Success organization • Provide timely, accurate, and thorough responses to technical questions • Troubleshoot complex technical issues and perform root cause analysis • Identify practical solutions that improve customer outcomes • Partner with CSMs, TAMs, and TSEs on technical challenges and occasionally join customer conversations • Collaborate with Security, Detection & Response Engineering, and other Engineering teams • Develop deep knowledge of Expel's platform architecture, integrations, data flows, and detection and response capabilities • Create, maintain, and improve internal and external knowledge resources • Enable Customer Success teams to answer common technical questions independently • Maintain records of technical inquiries, request types, and trends • Improve processes for tracking, escalating, resolving, and documenting technical requests • Share expertise with teammates and support continuous learning, collaboration, and technical excellence

🎯 Requirements

• 5+ years of experience in the cybersecurity industry, ideally with exposure to technical troubleshooting, security operations, or consultative customer-facing roles • Strong troubleshooting and root cause analysis skills • Technical depth in one or more security technology areas, including EDR, NDR, SIEM, cloud security, or related security platforms • Solid understanding of detection strategies, security operations workflows, and technical tradeoffs associated with security solutions • Familiarity with common attack vectors, threat tactics and techniques, MITRE ATT&CK, and the broader attack lifecycle • Working knowledge of cybersecurity products, service providers, and their relative strengths and limitations • Understanding of security controls across Windows, Unix/Linux, AWS, Google Workspace, Microsoft 365, and network infrastructure • Experience with ticketing, case management, or operational workflow platforms such as Zendesk, ServiceNow, or similar tools • Strong written and verbal communication skills • Consultative problem-solving approach, including active listening and thoughtful questioning • Sound judgment when prioritizing requests, managing challenging conversations, and knowing when to escalate • Collaborative, curious mindset and interest in learning, knowledge sharing, and continuous improvement • Awareness of differing security challenges and priorities across customer industries and environments • Bachelor's degree or relevant security certifications are a plus, but not required • Must reside within the continental United States • Must be authorized to work in the United States • Expel does not currently sponsor immigration visas

🏖️ Benefits

• Bonus eligibility • Equity • Unlimited PTO • Work location flexibility • Up to 24 weeks of parental leave • Excellent health benefits • Remote work from a home office for employees not located near Expel's headquarters in Herndon, VA • Equal Opportunity Employer • Reasonable accommodation for disabilities during application, interview, and employment processes