Client Manager

🔥 12 hours ago

🌐 United States, Costa Rica – Remote

🇺🇸 United States – Remote 🇨🇷 Costa Rica – Remote

🏄 California – Remote

🏄 California – Remote

⏰ Full Time

🟡 Mid-level

🟠 Senior

🤝 Client Partner

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Report to the Sales Director of the Client Management Team • Manage, retain, and drive revenue growth within an existing client base • Serve as client liaison with ClientCare, Billing, Product, Technical Support, and Implementation • Manage and resolve inbound client sales and service inquiries • Make outbound phone calls and emails to retain and grow client relationships • Use automation tools and technologies for outbound prospecting messaging • Enhance client relationships through service needs, research, and special projects • Provide product training to clients on Experian services • Conduct consultative client discovery sessions to identify renewal and upsell opportunities • Monitor client usage behaviors to identify and address trends • Manage the sales process from identification and qualification through proposal generation and contracting • Initiate and obtain documentation for product or service changes related to security, credentialing, data reporting, and legislative requirements

🎯 Requirements

• 2+ years of previous customer facing and sales experience • 3+ years Credit Bureau, Financial Services, Banking, Credit Unions, or Mortgage experience required • Background in Financial Services, Banking, Credit Unions, or Mortgage • Understanding of common programs in credit / risk / fraud and decisioning • Comfortable operating within a teamed service and selling goal / approach • Working knowledge of Salesforce.com CRM system • Bachelor's degree

🏖️ Benefits

• Medical, life and dental insurance • Asociacion Solidarista • International Share Save Plan • Flex Work/Work from home • Paid time off • Annual Performance Bonus • Education Reimbursement • Family Bonding • Bereavement Leave • Referral Program • Inclusive and purpose-driven culture • Disability and special-needs accommodation