Client Support Analyst

🔥 0 minutes ago

🌽 Illinois – Remote

🌽 Illinois – Remote

💵 $80.2k - $139.1k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

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Experian

WebsiteLinkedInAll Job Openings

10,000+ employees

Founded 1996

💼 Consulting

📣 Marketing

📦 Logistics

Consulting • Marketing • Logistics

Experian is a global leader in digital experience, technology, and transformation. They partner with recognized brands to enhance customer understanding, innovate product strategies, and implement agile technology solutions. With a focus on delivering superior customer experiences through AI, cloud architecture, and project management, Experian helps businesses streamline their operations and achieve their objectives effectively.

📋 Description

• Oversee end-to-end client case management, including tracking, prioritization, status communication, and documentation across multiple systems • Support year-end tax form processing by validating, formatting, quality-assuring, and delivering US, Puerto Rico, Virgin Islands, and Canadian tax files • Identify and resolve file formatting issues • Serve as a primary client contact through status meetings, client calls, presentations, updates, and client-facing summaries • Use Salesforce, Smartsheet, Excel, proprietary platforms, and shared team trackers to manage deliverables and case activity • Troubleshoot production, data, and processing issues independently • Collaborate with internal teams and partners to provide accurate year-end processing • Support peak year-end demands from October through February, including extended hours and occasional evenings and weekends

🎯 Requirements

• 5+ years of experience working in Client Services • Advanced skills in Customer Success metrics • Experience working directly with enterprise-level clients or partners in regulated industries • Experience with US and Canadian payroll tax forms, including W-2, 1099, PR, T4, and RL-1 • Experience with tax year-end processing, data-heavy client services, client billing, and contract review • Experience leading client training and presentations • Advanced Excel skills, including maintaining complex spreadsheets • Knowledge of Salesforce and Smartsheet

🏖️ Benefits

• Great compensation package and bonus plan • Full medical, dental, and vision coverage • Matching 401K • Fully remote environment • Flexible time off including volunteer time off, vacation, sick time, and 12 paid holidays