Technical Support Analyst

🕒 August 4

🤠 Texas – Remote

🤠 Texas – Remote

💵 $59.9k - $76.6k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

👻 Ghost score 10%

What it means: how likely this posting is sitting open without active hiring.How to read it: 60% or higher means we think this is a ghost. Lower scores are less of a worry.How we score it: age, reposts, open roles vs team size, how fast jobs close, and whether pay is listed.Fine print: an estimate from public data, not a judgment of the company. Real jobs can score high, so treat it as a hint, not a fact.

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CSC

WebsiteLinkedInAll Job Openings

5001 - 10000 employees

📋 Compliance

🔒 Cybersecurity

Compliance • Cybersecurity

CSC is the world’s leading provider of global business administration and compliance solutions, specializing in administration services to alternative asset managers across a range of fund strategies, and transactions involving capital markets participants in both public and private markets. The company offers domain name management, digital brand protection, cyber security services, compliance and governance, corporate trust, and escrow services. Trusted by more than 90% of the Fortune 500 and operating in over 140 jurisdictions, CSC has been a reliable partner for more than 120 years, ensuring effective business operations for its clients.

📋 Description

• Provide technical case support through online cases, phone, email, chat, and other support channels • Support Corptax customers and internal Corptax teams using current Support organization tools • Understand customer needs and provide personalized technical support • Respond to intermediate-level technical inquiries and provide appropriate solutions • Collaborate with team members in a fast-paced environment • Work under defined guidelines with moderate supervision and confirm conclusions with senior team members • Document customer issues and solutions in the Corptax case tracking system • Review knowledge base solutions for quality and digital support capabilities • Develop technical proficiency in all Corptax products • Perform release testing of customer scenarios before and after Corptax product releases • Triage new product releases and identify potential software enhancements • Assist with assigned projects • Learn new technology and experiment with internal efficiency solutions • Promote cooperation and collaboration within the support team and across CSC business units • Provide occasional weekend overtime and participate in rotating on-call support

🎯 Requirements

• 3-4 years of relevant software support experience • Experience ideally in Microsoft systems such as Windows Server, IIS, SQL Server, and SharePoint • Exposure to automation, packaging, and monitoring tools such as Ansible, PowerAutomate, SailPoint, Elastic, SSCM, Microsoft Intune, and APIs • Bachelor’s degree in a technology field is preferred or relevant experience • Proficiency with Microsoft products • Ability to quickly learn Corptax technologies • Ability to accurately and completely document case information in Corptax case tracking software • Excellent problem-solving skills • Ability to work independently and as part of a team • Moderate conflict resolution and negotiation skills • Strong written and verbal communication skills • Strong interpersonal skills • Self-motivated with a drive for continuous improvement • Must be able to work Monday to Friday during specified U.S. time zones • Some weekend overtime and rotating on-call availability required • Not eligible for employment visa sponsorship

🏖️ Benefits

• Annual success-sharing bonuses or commission plans based on individual performance • Annual leave • Tuition reimbursement • Referral bonuses • Competitive and comprehensive benefits package • Support for colleagues with disabilities and necessary workplace resources • Remote work schedule