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Senior Revenue Cycle Performance Manager

Job not on LinkedIn

🔥 0 minutes ago

🏈 Alabama, Arizona, +37 more states – Remote

infoinfo

💵 $84.8k - $120k / year

⏰ Full Time

🟠 Senior

👔 Manager

Where this job comes from

Posted on Experity's careers page, not through a job board

First seen by Remote Rocketship 0 minutes ago

Logo of Experity

Experity

501 - 1000 employees

🏥 Healthcare

🤖 Artificial Intelligence

Healthcare • Artificial Intelligence

Experity is the leading software and services company for on-demand healthcare in the U. S. urgent care market, providing an integrated operating system complete with electronic medical record, practice management, patient engagement, billing, teleradiology, business intelligence, and consulting solutions. Fifty percent of the U. S. urgent care market runs on Experity solutions. With Experity, providers can best meet the demands of the evolving on-demand space and deliver high-quality, high-velocity care by streamlining operations, improving patient experiences, and optimizing revenue.

📋 Description

• Develop and execute a comprehensive client engagement strategy focused on retention and client success for RCM services • Build trusted relationships with revenue cycle, finance, and operational leaders at client organizations • Align RCM performance with client business objectives as a trusted advisor • Drive client advocacy, references, and long-term partnerships • Own client performance for high-value and at-risk accounts • Drive net revenue retention and performance improvement through client engagement • Identify opportunities to expand RCM services, analytics, and advisory offerings • Lead performance turnaround strategies for underperforming clients • Partner with Billing Operations, Coding, Denials, and AR teams to ensure consistent service delivery • Translate client expectations into operational SLAs, KPIs, and performance standards • Monitor service delivery metrics including days in AR, denial rate, and collection performance • Ensure rapid resolution of service issues impacting client cash flow • Ensure customers achieve targeted financial and operational ROI from RCM services • Translate performance insights into actionable recommendations and strategies • Track and communicate progress against performance goals and KPIs • Act as the primary internal advocate for clients • Capture and synthesize client feedback to influence service and process improvements • Identify trends to inform broader operational enhancements • Ensure engagement strategies align with healthcare regulatory requirements • Stay current on reimbursement model trends and RCM best practices • Represent the organization in client-facing engagements as needed • Perform other duties as assigned

🎯 Requirements

• Bachelor's degree or equivalent combination of education and experience • Seven years of progressive experience in healthcare revenue cycle management with expertise in complex client performance and financial outcomes • Ability to travel as needed • Experience in health services, RCM outsourcing, or healthcare SaaS (preferred) • Experience with multi-site or enterprise healthcare organizations (preferred)

🏖️ Benefits

• Medical, Dental/Orthodontia, and Vision coverage starting first day of employment • Synthetic ownership in Experity after one year of employment • Employee Assistance Program including counseling, legal resolution, financial education, pet adoption assistance, and identity theft and fraud resolution • Flexible work scheduling • Paid Time Off (PTO) • Career development and learning programs • Team-building events, family company picnic, and holiday party • Competitive pay • Quarterly bonuses • 401(k) retirement plan with employer match

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