Technical Solutions Specialist

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $95k - $110k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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ExpertVoice

WebsiteLinkedInAll Job Openings

51 - 200 employees

📣 Marketing

🛒 Retail

🛍️ eCommerce

Marketing • Retail • eCommerce

ExpertVoice is a platform that connects retail employees, healthcare professionals, military personnel, fitness instructors, first responders, and other industry insiders with exclusive discounts on a wide range of products. The company offers substantial deals up to 60% off on top brands and products, allowing users to purchase gear and apparel at reduced prices without any subscription fees. ExpertVoice also provides members with product education and reviews from other professionals to help make informed purchasing decisions. The platform is designed to enhance the expertise of its members while boosting brand credibility through authentic reviews and preferred usage in the real world.

📋 Description

• Serve as the primary technical point of contact for clients implementing order tracking solutions • Understand clients’ ecommerce platforms, order management workflows, fulfillment processes, and tracking data requirements • Support integrations with ecommerce platforms, order management systems, fulfillment partners, shipping carriers, and related technology providers • Configure, test, validate, and launch order tracking integrations with Implementation and Engineering teams • Translate client business requirements into technical workflows, documentation, and implementation plans • Troubleshoot issues involving order data, shipment updates, tracking events, data feeds, APIs, or platform configuration • Monitor order tracking performance reporting and identify data gaps, failures, inconsistencies, and other issues • Analyze reporting trends to proactively detect client or platform-specific problems • Investigate and resolve tracking performance issues with brands • Coordinate with Product, Engineering, Support, and Implementation teams to diagnose root causes and ensure timely resolution • Communicate issue status, impact, next steps, and timelines to internal stakeholders and client contacts • Document recurring issues, technical findings, and resolution paths • Build trusted relationships with client stakeholders across ecommerce, operations, digital, customer experience, and technical teams • Provide technical guidance and best practices for maximizing order tracking capabilities • Support technical check-ins, performance reviews, account planning, renewals, expansions, and strategic account growth • Serve as the internal voice of the client regarding integrations, feedback, pain points, and product needs • Identify improvements to order tracking functionality, reporting, integrations, and client workflows • Partner with Product and Engineering on future order tracking features • Translate client feedback and technical challenges into product requirements or enhancement recommendations • Support testing, validation, and rollout of new order tracking features • Provide technical expertise during pre-sales, onboarding, implementation, renewal, and expansion conversations • Maintain documentation of client configurations, technical requirements, known issues, reporting insights, and action plans • Improve internal processes, playbooks, reporting workflows, implementation materials, and client-facing documentation • Ensure smooth handoffs between internal teams throughout the client lifecycle • Report to the SVP of Sales

🎯 Requirements

• 3+ years of experience in technical account management, implementation, customer success, solutions consulting, support engineering, sales engineering, ecommerce operations, or a related technical client-facing role • Experience with ecommerce platforms such as Shopify, Salesforce Commerce Cloud, Magento, BigCommerce, WooCommerce, or similar platforms • Familiarity with order management systems, warehouse management systems, shipping carriers, fulfillment providers, or post-purchase customer experience tools • Experience with APIs, webhooks, data mapping, reporting dashboards, tracking events, or data validation • Strong technical aptitude with APIs, data feeds, integrations, platform configurations, and system workflows • Ability to analyze performance reports, identify trends or anomalies, and translate findings into actionable next steps • Strong troubleshooting and problem-solving skills across multiple systems or stakeholders • Excellent communication skills for explaining technical concepts to technical and non-technical audiences • Proven ability to manage multiple client accounts, priorities, escalations, and projects simultaneously • Experience collaborating cross-functionally with Sales, Customer Success, Product, Engineering, and Implementation teams • Highly organized and detail-oriented, with comfort documenting technical workflows, issues, and resolutions • Background in SaaS, retail technology, logistics technology, ecommerce enablement, or post-purchase experience platforms preferred • Experience contributing to product feedback, feature discovery, or technical solution design preferred • Ability to use data and client feedback to recommend product or process improvements preferred • Ability to follow standard work hours from 10:00am–3:00pm MT Monday–Friday, with remaining hours aligned with and approved by the manager

🏖️ Benefits

• Competitive pay • Opportunity to earn bonuses through the Company performance plan • Annual merit increases • Medical, dental, and vision insurance for employees, with coverage extended to eligible dependents • Flexible spending accounts (FSA) • Health savings accounts (HSA) • Life insurance • Short- and long-term disability • Up to 15 weeks of paid parental leave for full-time employees • 401(k) plan with generous immediately vested employer match • Freedom to work from anywhere in the Continental USA • Fully remote work arrangement • Flexible work hours aligned with manager approval • Exclusive incentive purchase programs extended by clients to EV employees