Solutions Architect, Delivery

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🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $110k - $160k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

💻 Solutions Engineer

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Extend

WebsiteLinkedInAll Job Openings

201 - 500 employees

🛍️ eCommerce

🔌 API

🤝 B2B

eCommerce • API • B2B

Extend is a company that helps merchants generate revenue and protect their customers through modern product and shipping protection solutions. They offer protection plans from product failure and accidental damage to shipping issues like porch pirates and damaged deliveries. Extend provides a platform that is easy to integrate with eCommerce platforms like Shopify and BigCommerce. This enables merchants to easily offer protection plans and manage claims, with most being resolved in 90 seconds or less. The company focuses on improving profit margins and enhancing the customer experience by offering easy claim filing and turning customers into long-term advocates.

📋 Description

• Lead post-sales technical implementation conversations with merchants, conducting deep technical discovery to understand their systems, integration architecture, and constraints — and translating findings into a clear path forward. • Own the technical onboarding experience, serving as the primary technical point of contact from kickoff to go-live, partnering with internal Engineering and Product teams to identify and address any product gaps and ensure integrations are set up for long-term success. • Establish and maintain technical documentation for merchant onboardings — system architecture diagrams, API inventories, and integration specs — that cross-functional partners rely on throughout the merchant lifecycle. • Build and maintain a library of reusable integration assets — templates, configuration guides, and onboarding playbooks — that improve consistency and reduce time-to-live across the merchant portfolio on the Solutions team. • Lead investigation and resolution of complex post-onboarding technical issues, collaborating with Engineering and Support to drive root cause analysis and communicate findings clearly to internal and external stakeholders. • Own pre-launch QA — including sandbox testing and end-to-end validation of integration flows — ensuring integrations meet a high technical bar before go-live. • Identify and champion AI and automation opportunities that improve operational efficiency, partnering with internal teams to move initiatives from idea to execution.

🎯 Requirements

• 4-7 years of experience in a customer-facing technical role such as a Solutions Architect, Implementation Specialist, Technical Consultant, or similar client-facing position. • Demonstrated track record of independently leading clients or stakeholders through complex technical implementations or integrations, from scoping through go-live. • Exceptional ability to translate complex technical concepts, architecture, and solutions for both technical and non-technical audiences — including executive stakeholders. • Deep, hands-on experience working with Mid-Market and Enterprise merchants, with the ability to manage competing priorities across multiple accounts simultaneously. • Strong working knowledge of web technologies and integrations, including hands-on experience designing and troubleshooting RESTful API integrations, and a solid understanding of how Javascript, HTML, and CSS interact within a production environment. • Hands-on experience with common integration patterns (APIs, file-based, event-driven, webhooks, etc.) and the ability to recommend the right approach for a given use case. • A proactive, ownership-driven mindset — you identify problems before they escalate, drive solutions end-to-end, and advocate for both the client and the business when tradeoffs arise.

🏖️ Benefits

• Competitive salary based on experience, with full medical and dental & vision benefits. • Stock in an early-stage startup growing quickly. • Generous, flexible paid time off policy. • 401(k) with Financial Guidance from Morgan Stanley.