Director, Operations Strategy

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ezCater

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2007

🍽️ Food & Beverage

📦 Logistics

💼 Consulting

💰 $100M Series D on 2021-12

Food & Beverage • Logistics • Consulting

ezCater is a platform that provides businesses with catering solutions, allowing companies to order food for meetings and events from a diverse range of restaurants and caterers. The platform enables users to easily manage orders, ensuring that all dietary preferences and business needs are met seamlessly. With a focus on corporate clients, ezCater streamlines the catering process, making it more efficient for organizations to feed their teams and guests.

📋 Description

• Drive high-priority Operations strategic initiatives from ambiguity through execution and measurable impact • Launch a new operations tech stack and large cross-functional initiatives tied to company-level KRs • Manage weather playbooks, complex partner launches, and seamless high-value customer launches • Build a feedback engine converting 200,000+ monthly customer and partner contacts into structured signals • Design and run Operations business-operations rhythms, including staff meetings, business reviews, planning cycles, and goal-setting • Lead process improvement and redesign across the Operations organization • Roll out operational change and communicate initiatives internally • Own documentation standards and keep operational information current and accessible • Build new operational capabilities from scratch, prove the model, and hand off to permanent owners • Serve as the Operations AI thought leader by evaluating tools, building business cases, and driving AI and automation adoption • Report to the Chief Operations Officer and act as a strategic partner to the COO and Operations leadership

🎯 Requirements

• 10+ years of experience in operations strategy, business operations, or consulting • At least 3 years leading teams or programs at a fast-moving technology company • Experience building new functions, processes, or teams from scratch without an existing playbook • Ability to manage multiple complex projects simultaneously and influence people without direct authority • Strong understanding and point of view on AI and automation in operations • Ability to use data to define problems, measure results, and challenge assumptions • Credibility working alongside data scientists • Ability to build trust with senior leaders and drive cross-functional decisions • Clear writing and confident presentation skills • Strategic thinking combined with operational execution • Ability to travel up to 5 days per quarter for Together Weeks, team gatherings, and other applicable events • Must be able to work in the United States; ezCater does not sponsor work visas or legal permanent residence

🏖️ Benefits

• Market competitive salary • Stock options • 12 paid holidays • Flexible PTO • 401K with ezCater match • Health, dental, and FSA • Long-term disability insurance • Mental health and family planning resources • Remote-hybrid work from the Boston office, home, or a mixture of both • Career growth opportunities • Work/life harmony • Employee meal program when in the office • Responsibility and autonomy