Associate National Accounts Manager, Medical Channel

🕒 June 18

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Face Reality

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2005

🏥 Healthcare

🍽️ Food & Beverage

💄 Beauty

💰 Private Equity Round - Face Reality Skincare on 2022-09

Healthcare • Food & Beverage • Beauty

Face Reality is a skincare brand focused on acne treatment and prevention, offering a clinically-backed Clear Skin Method™, acne-safe product lines, and personalized at-home routines. They operate an eCommerce storefront selling cleansers, serums, moisturizers, spot treatments, sunscreens and kits, and they support a network of certified Acne Experts with in-clinic treatments, certification training, and professional resources. The company emphasizes proven results, customer testimonials, and education for both consumers and skincare professionals.

📋 Description

• Lead onboarding of new national accounts and locations, ensuring a seamless and consistent launch experience. • Coordinate cross-functional onboarding efforts including Education, Sales, Customer Service, and Operations. • Ensure accounts are fully set up across all systems (ordering, certification, training access, account configuration). • Drive speed to first order and first treatment across all new locations. • Build and manage location-level rollout plans (launch playbooks, training timelines, activation checklists). • Establish operating cadence with internal partners and account stakeholders (e.g., weekly launch huddles, 30/60/90-day reviews) to ensure accountability and on-time execution. • Monitor and drive product adoption across all locations within assigned accounts. • Identify gaps in protocol usage, provider engagement, and treatment integration. • Track and analyze reorder cadence and account-level performance. • Support Joint Business Plans and Quarterly Business Reviews with national account stakeholders. • Provide insights and recommendations to improve account scalability and performance.

🎯 Requirements

• Bachelor’s degree required (Business, Marketing, Healthcare, or related field preferred) • Esthetician’s License or RN degree a plus • 2-4 years of experience in B2B sales, account management, implementation, or customer success (medical/aesthetic channel preferred) • Experience in medical aesthetics, skincare, dermatology, or plastic surgery required • Experience supporting multi-location or enterprise accounts required, including coordinating rollouts across multiple stakeholders and locations • Data-driven mindset with ability to analyze account performance, identify leading indicators of risk/opportunity, and drive action • Strong project management and organizational skills; ability to manage multiple accounts and priorities in a fast-paced environment • Excellent communication and cross-functional collaboration skills; strong problem-solving capabilities; ability to operate effectively in ambiguity and evolving environments • Proficiency with CRM and reporting tools (Salesforce preferred) and strong Excel/Google Sheets skills. • Comfortable working cross-functionally in a remote environment • Ability to travel up to 80% as needed for account onboarding, trainings, and key meetings; travel varies by launch cycle and business needs. • Ability to support occasional nights and weekends based on business needs; travel to industry events and trade shows required

🏖️ Benefits

• Full benefits package