Service Tech Dispatcher

Job not on LinkedIn

🔥 18 hours ago

🌽 Illinois – Remote

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💵 $50k - $55k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👻 Ghost score 0%

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Logo of Facilities Maintenance

Facilities Maintenance

- employees

🏗️ Construction

🏠 Real Estate

Construction • Real Estate

Facilities Maintenance is a facilities and contracting services provider that appears to be part of or affiliated with Nason Contracting Group Ltd. The provided website text emphasizes contracting, skilled trades, and careers — indicating the company delivers building and maintenance services and hires tradespeople and technicians. The site content also includes standard privacy/cookie notices and a warning about fraudulent employment offers.

📋 Description

• Provide daily updates on open work orders via customer portal and email • Interface with internal account management and finance teams • Draft and submit quotes • Manage and dispatch appropriate service technicians/subcontractors based on skills, request nature, request location, and technician/subcontractor location • Provide customers with work order status updates, pictures, and appropriate documentation/notes • Create purchase orders • Resolve billing discrepancy issues and questions with the finance team • Schedule internal service technicians using the company work order management system • Receive customer calls and adjust schedules as required • Close out calls with technicians and mark them complete

🎯 Requirements

• College degree or equivalent work experience • Previous experience coordinating service technicians or crews, projects, or subcontractors is a plus • Strong ability to meet deadlines, prioritize, and multi-task • Professional phone and electronic communication • Experience using WOM systems is a plus, including Service Channel, Corrigo, and customer-specific systems • Routing experience • Trades, facilities, or property management experience is a plus

🏖️ Benefits

• Health insurance • Dental insurance • Vision insurance • 401k • PTO • Bonus

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