Regional Service Support Manager

🔥 0 minutes ago

🐊 Florida – Remote

🐊 Florida – Remote

💵 $85k - $95k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

👔 Manager

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Federal Signal Corporation

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1901

🏗️ Construction

📦 Logistics

🎖️ Defense

Construction • Logistics • Defense

Federal Signal Corporation is a global manufacturer of environmental and safety equipment that designs, produces and services a wide range of municipal and industrial vehicles and systems. Its product portfolio includes sewer-cleaning trucks, street sweepers, refuse collection and recycling vehicles, industrial cleaning and materials-handling equipment, multi-purpose tractors, road-marking and line-removal machines, and public safety warning and signaling systems. Headquartered in Downers Grove, Illinois (NYSE: FSS), the company serves municipalities, utilities, and industrial customers with both new equipment and aftermarket support focused on improving infrastructure, environmental cleanliness and community safety.

📋 Description

• Visit end-user customers with field staff and provide feedback to factories and dealers to improve service quality and customer satisfaction • Conduct quarterly update calls with dealers regarding factory initiatives • Resolve customer problems involving perceived premature product failure using established policy assistance • Conduct training seminars at end-customer locations on safe and proper operation of Elgin and Vactor products • Participate in scheduled team calls with internal Federal Signal staff • Provide sales support through technical review of application inquiries • Inspect dealer technical information libraries and train dealers to locate technical information • Train, develop, and assist dealers with service tools, systems, warranty claims, and new-machine startup documents • Maintain a database of dealership service technicians and training levels • Review dealer compliance with warranty policies, procedures, and claim-submission standards • Ensure dealers complete service and product safety campaigns • Review and explain returned and rejected claims with dealer management • Report visit findings, accomplishments, and follow-up needs to management • Document service problems in the ESG Service Cloud system • Perform annual service evaluations and develop corrective action plans with dealer management and the ESG Dealer Development Team • Verify dealer warranty retention systems and inspect warranty parts • Provide technical maintenance and repair training to dealership personnel and end users • Assist dealer technicians in troubleshooting and repairing Elgin Sweeper, Vactor, and Truvac products • Repair direct-channel equipment when other repair resources are unavailable • Supervise dealer technicians in repairing products and solving problems • Perform other assigned duties, assignments, and special projects

🎯 Requirements

• Bachelor’s degree or better • 5 years of vehicle service experience, vehicle repair, fluid power, electronics, or related technologies • Experience troubleshooting and repairing Elgin Sweeper, Vactor, and Truvac products • Ability to provide technical maintenance and repair training • Ability to use service tools, systems, warranty claim systems, and service documentation • Ability to review technical applications and support sales • Ability to supervise and develop dealer technicians • Ability to travel to dealer and end-user customer locations as required by the duties

🏖️ Benefits

• Annual bonus potential • Life insurance • Medical insurance • Dental insurance • Vision insurance • Paid holidays • Paid vacation • 401(k) with matching contributions • Tuition reimbursement • Smoke-free, drug-free workplace • Career growth opportunities