Manager, Consulting

🔥 0 minutes ago

🇺🇸 United States – Remote

💵 $122.5k - $160k / year

⏰ Full Time

🟠 Senior

🔴 Lead

👔 Manager

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Smartsheet

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 2005

💼 Consulting

🏥 Healthcare

📣 Marketing

Consulting • Healthcare • Marketing

Smartsheet is a platform designed to manage projects, automate workflows, and build solutions at scale. It offers a wide range of features including automation, team collaboration, dashboards and reporting, and integrations, allowing businesses to streamline their operations. The platform caters to diverse use cases such as project management, IT portfolio management, marketing management, and more, serving various industries including government, finance, and healthcare. Smartsheet also emphasizes security and data protection, ensuring users' data privacy. Additionally, it offers professional services like consulting, training, and implementation support to maximize the platform's capabilities.

📋 Description

• Lead a regional delivery team through Smartsheet’s shift from effort-based implementation to AI-centered, value-driven advisory services • Interview, hire, and develop consultants with strategic, stakeholder-alignment, AI, and adoption-focused skills • Foster experimentation, AI solution testing, knowledge sharing, and adaptation to evolving delivery approaches • Partner with Sales and GTM leaders to drive regional services bookings, train partners, and support strategic account expansion • Engage customers, identify evolving needs, shape future service offerings, and handle customer escalations • Maintain a billable target for strategic project involvement • Own team fiscal health, performance targets/KPIs, and PSA tool data accuracy • Operationalize the transition to an AI-Native Professional Services model and modernize tools and methodologies • Translate company objectives and industry trends into actionable team priorities • Partner with the Resource Management Office to align consultant skills and capacity with project opportunities • Perform other duties as assigned

🎯 Requirements

• 7+ years of experience in SaaS Professional Services, including navigating business pivots or disruptive technology shifts • 2+ years leading high-performing individual-contributor teams, formally or as a project manager • Experience designing, selling, and delivering solutions in a SaaS Professional Services environment • Ability to formulate positions on industry trends and anticipate AI’s impact on customer needs • High emotional intelligence and change leadership • Excellent client management skills in pre- and post-sales environments • Proven ability to build influential relationships with sales and customer success partners • Proficiency with customer-organization insight frameworks and sophisticated problem-solving techniques • Experience applying change management, business process optimization, and AI strategies • Willingness to travel periodically, up to 40% • Bachelor’s degree or equivalent combination of relevant work experience and education (minimum 7 years)

🏖️ Benefits

• Employer subsidized medical/vision and dental coverage for full-time employees • 401k Match to help you save for your future (50% of your contribution up to the first 6% of your eligible pay) • Monthly stipend to support your work and productivity • Flexible Time Away Program, plus Sick Time Off • US employees are automatically covered under Smartsheet-sponsored life insurance, short-term, and long-term disability plans • US employees receive 12 paid holidays per year • Up to 24 weeks of Parental Leave • Personal paid Volunteer Day to support our community • Opportunities for professional growth and development including access to Udemy online courses • Company Funded Perks, including a counseling membership, local retail discounts, and your own personal Smartsheet account • Teleworking options from any registered location in the U.S. (role specific) • Market competitive incentive opportunity