Customer Service Specialist – Part-Time

🔥 3 minutes ago

🗽 New York – Remote

🗽 New York – Remote

💵 $17 / hour

⏱ Part Time

🟢 Junior

💝 Customer Support

🚫👨‍🎓 No degree required

👻 Ghost score 0%

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Ferrellgas

WebsiteLinkedInAll Job Openings

1001 - 5000 employees

Founded 1939

⚡ Energy

👥 B2C

🤝 B2B

🔥 Funding within the last year

💰 $650M Post IPO debt on 2025-11

Energy • B2C • B2B

Ferrellgas is a U. S. propane distributor that supplies propane fuel and related services to residential, commercial, agricultural and industrial customers. The company provides propane delivery, tank installation and maintenance, and cylinder exchange/refill services, serving both consumer and business markets.

📋 Description

• Answer phones, chat, social media, or email in a polite, courteous, and professional manner. • Work with customers daily to sustain and improve business relationships. • Ask probing questions to identify customer issues or concerns. • Maintain and update account information accurately. • Use techniques to reach resolutions that satisfy customer requests and reduce additional questions. • Schedule delivery orders and utilize basic negotiation skills for issues pertaining to new and returning customers. • Handle general customer issues, including service order input, emergency scripts, closing uncontrollable loss accounts, contract information, and basic pricing questions. • De-escalate basic customer situations by following the customer complaint resolution policy. • Send statements and invoices; perform soft collections for customers on credit hold or past due; handle some cash and take payments by phone. • Support setup of new customer accounts. • Meet or exceed minimum performance standards outlined in company policy.

🎯 Requirements

• High School Diploma or equivalent. • 1 or more years of customer service experience. • Exceptional customer service and negotiation skills. • Strong organizational skills with typing and data entry experience. • Excellent written and verbal communication skills with an emphasis on team building and developing a positive rapport with company employees at all levels as well as customers. • Proficient in Microsoft Office including Excel, Word, and Access. • Must be a Citizen or National of the United States, a lawful, permanent resident, or have authorization to work in the United States. • Applicants must not now, or any time in the future, require sponsorship for an employment visa.

🏖️ Benefits

• 401(k) with a generous company match • Employee Stock Ownership Plan (ESOP) • Paid Time Off (PTO) • Paid training • Employee discounts, including propane savings

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