Account Manager, SMB

🔥 4 hours ago

🇺🇸 United States – Remote

💵 $73k - $82k / year

⏰ Full Time

🟢 Junior

🟡 Mid-level

💰 Account Manager

🚫👨‍🎓 No degree required

🦅 H1B Visa Sponsor

This company has sponsored H1B visas in the past.

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Fetch Rewards

WebsiteLinkedInAll Job Openings

501 - 1000 employees

Founded 2013

💼 Consulting

🍽️ Food & Beverage

📦 Logistics

💰 Debt Financing on 2022-04

Consulting • Food & Beverage • Logistics

Fetch Rewards is a company that operates America's Rewards App, leveraging the power of Fetch Points to drive consumer behavior and engagement across various industries, including Consumer Packaged Goods (CPG), retail, and restaurants. By offering custom-fit marketing solutions, Fetch helps brands increase sales, improve retention, and build lifelong consumer loyalty without relying on discounts. The platform offers dynamic in-app offers based on verified shopping behavior, designed to inspire specific business outcomes and increase customer engagement. Fetch Rewards partners with major brands and retailers, providing a robust data-driven approach to enhance buying frequency and customer retention.

📋 Description

• Own revenue targets and contribute to individual and team goals • Drive client retention and growth, positioning Fetch as a strategic and long-term partner • Build consultative client relationships through clear communication, reliable follow-through, and thoughtful account strategy • Own client upsell opportunities using performance data and market trends • Manage client engagements, calls, touchpoints, next steps, and follow-up • Deliver campaign reporting, analytics, and ad hoc client requests • Support onboarding of new clients and brands, coordinating campaign setup, materials, and expectations • Manage campaign setup and programming inputs using standardized workflows and templates • Partner with internal teams to troubleshoot and optimize client performance • Use AI-enabled tools to identify trends, opportunities, and risks • Translate campaign data and performance trends into actionable recommendations • Prepare and deliver client presentations, business reviews, and QBRs • Manage revenue actualization and billing processes • Navigate deadlines and evolving priorities with increasing autonomy • Use sales-enablement, AI, and automation tools to improve efficiency and client-service workflows

🎯 Requirements

• 2+ years of experience in B2B account management, customer success, or related field • Direct industry experience in digital media, advertising, or consumer data • Foundational understanding of digital advertising KPIs and how media solutions drive outcomes • Experience supporting renewals, upsells, and client growth conversations • Ability to stay organized and prioritize across multiple projects and stakeholders • Experience analyzing campaign data and presenting insights to clients or internal stakeholders to drive business outcomes • Proficient in Salesforce or similar CRM • Proactive communication and strong collaboration skills • Comfort working in dynamic or evolving environments • Experience with SMB clients across relevant industries, including CPG, Restaurants, Retail, Agency, or Consumer Services • Experience with full funnel marketing solutions, ideally including performance advertising or lower-funnel experience • Experience collaborating with implementation, analytics, or other cross-functional teams • Experience leveraging AI, automation, and other technology to drive measurable impact

🏖️ Benefits

• Equity for full-time employees • 401(k) with dollar-for-dollar matching up to 4% of eligible pay • Comprehensive medical, dental, and vision plans, including pet coverage • $10,000 per year in education reimbursement • Employee Resource Groups • Flexible PTO • 9 paid holidays • Year-end week-long break • 14 weeks of fully paid parental leave • 6 additional weeks of paid childbirth recovery leave for birthing parents • Flexible return-to-work schedule • One-time $2,000 Calvin Care Cash incentive for employees welcoming new family members • Fully remote work option from anywhere in the US for US-based roles • Hardware and software provided for remote work

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