Tax Software QA & Support Analyst

🔥 12 minutes ago

🇺🇸 United States – Remote

💵 $66k - $78k / year

⏰ Full Time

🟡 Mid-level

🟠 Senior

📞 Support Engineer

👻 Ghost score 0%

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Filed

WebsiteLinkedInAll Job Openings

51 - 200 employees

Founded 2024

🤖 Artificial Intelligence

☁️ SaaS

🤝 B2B

Artificial Intelligence • SaaS • B2B

Filed is an AI-powered tax-prep platform that automates the end-to-end tax preparation workflow for accounting firms. It ingests client documents, extracts and organizes tax data, applies firm-specific logic and validations, and delivers review-ready returns that integrate with existing tax software. Filed is offered as a secure, enterprise-grade SaaS solution designed to increase throughput, reduce manual data entry, and enable accounting teams to focus on higher-value review work.

📋 Description

• Reproduce customer-reported issues step by step inside Filed and the tax software firms use • Write clear, complete Linear tickets with exact steps, expected versus actual results, screenshots and sample data • Answer customer tickets quickly and clearly in the support inbox • Troubleshoot technical issues and find workarounds • Verify fixes before communicating resolution to customers • Perform regression testing after releases • Identify patterns across tickets and flag issues before they spread • Collaborate between customers and engineering

🎯 Requirements

• Hands-on QA or software testing experience, including reproducing bugs and writing them up for an engineering team • Customer support experience in a ticketing system such as Pylon, Zendesk, Intercom or Freshdesk • Tax background at a tax or accounting firm, tax software company, or through preparing returns • Familiarity with at least one major tax platform, such as CCH Axcess, UltraTax, Lacerte, ProConnect, Drake or GoSystem • Familiarity with Linear or Jira, browser developer tools or screen recording is a bonus • Methodical approach to troubleshooting • Clear writing • Curiosity about technical issues • Calm and patient customer support under deadline pressure • Ownership of problems through resolution

🏖️ Benefits

• $100,020, $66,680, or $33,340 of equity depending on compensation offer • Platinum-level medical insurance, fully covered for you, with 100% coverage for your dependents • Dental insurance • Vision insurance • 401(k) retirement plan • Paid maternity and paternity leave • A minimum of 30 days of paid holiday every year • Choice of the latest and greatest computers • Budget for home office setup • Company-wide offsites every four months • Performance reviews every four months

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